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Posts by John McCoy

Improving safety with CSR training Posted on 02 Mar 2018 in the Current Issue & Featured categories.

Effective customer service representative (CSR) training can lead to increased safety, fewer accidents. Read more»

Analyzing legal action against cylinder distributors Posted on 08 Dec 2017 in the Current Issue & Featured categories.

Purchasers are bringing legal action against distributors for cylinder changes. Read more»

Implementing employee safety practices Posted on 09 Oct 2017 in the Current Issue & Featured categories.

Employing good safety practices today can save headaches in the future. Read more»

Letting professionals handle gas system maintenance Posted on 28 Jul 2017 in the Current Issue & Featured categories.

A little air is a big problem, and so is asking homeowners to perform certain tasks on their appliances. Read more»

How customer service can make or break a legal case Posted on 29 May 2017 in the Current Issue & Featured categories.

Propane marketers’ actions during customer service work can make or break a case. Read more»

Explosion case offers insights on policies, business risks Posted on 07 Apr 2017 in the Current Issue & Featured categories.

An explosion case teaches us about insurance policies and business risks. Read more»

Avoiding propane tank placement issues Posted on 19 Dec 2016 in the Current Issue categories.

Of the many claims and lawsuits arising from propane fires and explosions, the majority of them focus on tank placement issues. Read more»

Gas grill case heats up Posted on 02 Nov 2016 in the Current Issue categories.

Wal-Mart fends off a product defect claim after a condo patio fire. Read more»

Marketer dismissed from fire case under immunity law Posted on 06 Sep 2016 in the Current Issue categories.

A Missouri marketer is dismissed from a fire case under immunity law. Read more»

Causes of grill fires Posted on 31 Jul 2016 in the Current Issue & Featured categories.

Going inside the numbers helps us to form consumer safety messages for grilling. Read more»