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The importance of a CSR’s role in the propane industry

April 6, 2020 By Tyler Gunter

Paula Laney from Energy Distribution Partners shares the importance of the CSR position within the industry and the benefits of training others too.

This article is tagged with 2020 National Safety & Trainer's Conference, CSR, CSR training, Energy Distribution Partners, Paula Laney, PERC, video and posted in Featured Video

call center. Photo: iStock.com/gorodenkoff

What to tell a customer who smells gas

April 4, 2018 By LP Gas

Customer service representatives are particularly important when a customer reports a leak, says John Hansen, a partner at McCoy, Leavitt and Laskey LLC.

This article is tagged with CSR, customer service representative, John Hansen, McCoy Leavitt and Laskey LLC, propane safety, tank leak and posted in Current Issue, Featured

Assessing conversational competence helps drive business

December 19, 2013 By LP Gas

Looking back to the past while driving a business into tomorrow is like cruising down the highway using…

This article is tagged with business, business communication, business conversations, CSR, customer service representatives, Dan Molloy, Guest column, Molloy Business Development Group, propane sales and posted in Current Issue