The power of ‘thank you’
July 13, 2015 By Ken Albrecht
Former CBS anchor Dan Rather interviewed a 25-year-old several years ago who had emigrated from Cuba and opened…
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Get creative and strive to give remarkable service
September 5, 2014 By Ken Albrecht and LP Gas
A customer stopped in the office to close her account because she was moving out of town. As…
Read More Don’t keep your customers waiting and wondering
May 28, 2014 By Ken Albrecht and LP Gas
An older man called the police to report that someone was breaking into his shed. The dispatcher explained…
Read More Ask questions to uncover, ease customers’ pain
April 22, 2014 By Ken Albrecht and LP Gas
A woman approached a stock boy in the produce section of a grocery store one day and asked…
Read More The best ideas come away from the office
January 24, 2014 By Ken Albrecht and LP Gas
Where were you the last time you had a great idea? Chances are it occurred when you were…
Read More Identify company’s core values, share them with employees
November 21, 2013 By Ken Albrecht
It is important that you let your people know what your core values are. If you aren’t sure what they are, meet with your team and write them down.
Read More A concerning disconnect
August 5, 2013 By Kevin Yanik
One request retailers made at the National Propane Gas Association’s Propane Days this summer was to equate propane and natural gas in energy policy debates.
Read More Please bring your solutions
June 21, 2013 By Ken Albrecht
I was hesitant to do it at first. However, it is changing the way we interact with each…
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