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Little training required to use delivery processing software Posted on 10 Feb 2012 in the New Products categories.

ADD Systems (Advanced Digital Data Inc.) rolled out more than 900 RAVEN units in 134 Suburban Propane customer service centers across the country. Read more»

Customer service DVD designed for contractors Posted on 10 Feb 2012 in the New Products categories.

A new DVD is available from Coscia Communications Inc. to help contractors improve their soft skills and their professional approach. Read more»

First hall of fame class produces sense of pride for industry to share Posted on 09 Feb 2012 in the Current Issue & Hall of Fame categories.

I never met half of them, yet somehow I feel a kinship with the nine men whose tireless work forged legacies that have earned them the first seats in the Propane Hall of Fame. Read more»

Don’t let safety become a secondary concern Posted on 09 Feb 2012 in the Current Issue categories.

The propane industry is going through tough times when it comes to safety. Read more»

Adjust your actions to affect propane safety Posted on 06 Jan 2012 in the Current Issue categories.

It has been my personal experience over the past 59 years that you can’t change the past, and regret is a wasted emotion. That said, we can learn from the past and adjust our actions and inactions to affect change. Read more»

Composite cylinder net high sales in Europe, remain niche in U.S. Posted on 05 Jan 2012 in the Current Issue categories.

Although they are popular in Europe and elsewhere around the globe, composite-constructed propane tanks have yet to catch on in the American cylinder marketplace. Read more»

Verifying presence of odorant protects customers, marketers Posted on 12 Dec 2011 in the Current Issue categories.

A common issue that can create a basis for liability in defending gas explosion cases is the level of odorant in the gas as it is emitted into the atmosphere. When people who are injured in a gas explosion testify that they did not smell gas, the focus immediately turns to the odorant in the gas. Read more»

Industry faces period of remarkable, profound change Posted on 12 Dec 2011 in the Current Issue categories.

I want to take this opportunity to pass along what others in the industry are saying as I have traveled around the country as the chairman of the National Propane Gas Association. Read more»

Personal rule on political discussion faces Thanksgiving Day test Posted on 12 Dec 2011 in the Current Issue categories.

This year I broke a personal tenet that ruined an otherwise perfect Thanksgiving Day gathering: I engaged the family curmudgeon in a post-meal debate about politics. Read more»

Times are tough, problems exist in ongoing pursuit of success Posted on 02 Nov 2011 in the Current Issue categories.

Lately I’ve been frustrated with propane safety. I guess it’s because I care. Read more»