Customer service DVD designed for contractors

February 10, 2012 By    

A new DVD is available from Coscia Communications Inc. to help contractors improve their soft skills – behaviors such as attitude, proper attire and conveying empathy – and their professional approach. Contractor Soft Skills is Steve Coscia’s third DVD about customer service. The DVD is divided into five segments, and Coscia suggests that contractors play one segment at a time during an employee meeting. The DVD delves into easy-to-grasp psychological aspects of customer perception along with the manifestations of how customers perceive value. For more information, visit

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