Current Issue

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Net Promoter Score ranks customer perceptions

January 22, 2024 By

Find out how the Net Promoter Score provides insight about customer satisfaction and how likely they are to recommend your propane company.

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Photo by Amanda McWilliams, Blossman Gas

Faces & Places: January 2024

January 19, 2024 By

Find images of propane industry members attending industry events, accessing continuing education and having some fun.

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Photo: tttuna/E+/Getty Images

New year brings new edition of NFPA 58

January 18, 2024 By

Richard Fredenburg looks at the 2024 edition of NFPA 58 and explains how updates may affect the propane industry’s work going forward.

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A Heat Pump Helper panel discussion at the NPGA fall board meeting in Louisville, Kentucky, included, from left, Ryan Jackson of D.F. Richard Energy, Kevin Morgan of Rinnai, Tucker Perkins of PERC and Bruce Swiecicki of NPGA. (Photo by LP Gas staff)

Industry promotes adoption of hydronic heating technology

January 16, 2024 By

An industry program is giving propane marketers and their employees an opportunity to test hydronic heating technology in their own homes.

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DiLeo Gas has grown from five employees to more than 40. (Photo courtesy of DiLeo Gas Inc.)

LPG Spotlight: DiLeo Gas

January 15, 2024 By

The operations director of Massachusetts-based DiLeo Gas has gotten involved in local government to keep propane in the energy discussion.

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What’s worth watching in the propane industry in 2024

January 12, 2024 By

There’s no shortage of storylines in the new year. Follow these eight highlights.

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Photo: tttuna/E+/Getty Images

Improve business performance with the right resolutions

January 11, 2024 By

Christopher Caywood, co-owner of Caywood Propane Gas, shares his business goals for 2024 and how he plans to achieve them with technology.

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Mergers and acquisitions. Photo: designer491/iStock / Getty Images Plus/Getty Images

TerraVest Industries acquires Highland Tank

January 9, 2024 By

TerraVest Industries agreed to acquire all of the assets of the subsidiaries of Highland Tank Holdings for $78 million.

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Smart meters allow propane marketers to receive a customer’s usage data remotely. (Photo courtesy of Otodata)

Smart meters add advantages for propane retailers, customers

January 9, 2024 By

Smart meters allow propane marketers to receive a customer’s usage data remotely, among other operational and safety advantages.

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While artificial intelligence is used to perform tasks that humans would otherwise do, the human touch is still vital when doing business. (Photo: ipopba/iStock / Getty Images Plus/Getty Images)

Artificial intelligence: Balancing the business benefits with potential risks

January 8, 2024 By

Companies are using artificial intelligence in sales, inventory management, business planning, customer service and fraud detection.

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