The good and bad of experience in the propane industry
August 31, 2018 By John McCoy
Experience is an asset, but shouldn’t be perceived as the end-all-be-all of knowing what’s safe.
Read More 
Summer housekeeping for propane retailers
June 22, 2018 By John McCoy
Keep these preventative maintenance steps in mind to ensure customer and employee safety.
Read More
Facing delivery challenges in the field
May 14, 2018 By John McCoy
Do your drivers know how to react when faced with situations in the field?
Read More
Improving safety with CSR training
March 2, 2018 By John McCoy
Effective customer service representative (CSR) training can lead to increased safety, fewer accidents.
Read More
Analyzing legal action against cylinder distributors
December 8, 2017 By John McCoy
Purchasers are bringing legal action against distributors for cylinder changes.
Read More
Implementing employee safety practices
October 9, 2017 By John McCoy
Employing good safety practices today can save headaches in the future.
Read More
Letting professionals handle gas system maintenance
July 28, 2017 By John McCoy
A little air is a big problem, and so is asking homeowners to perform certain tasks on their appliances.
Read More How customer service can make or break a legal case
May 29, 2017 By John McCoy
Propane marketers’ actions during customer service work can make or break a case.
Read More Explosion case offers insights on policies, business risks
April 7, 2017 By John McCoy
An explosion case teaches us about insurance policies and business risks.
Read More
Avoiding propane tank placement issues
December 19, 2016 By John McCoy
Of the many claims and lawsuits arising from propane fires and explosions, the majority of them focus on tank placement issues.
Read More
