Connect with customers by listening, understanding

February 15, 2013 By LP Gas

Do you know your customers? Sounds like an elementary question, but do you really know your customers? As…

This article is tagged with customer service, Ed Varney, Guest column, propane customers, propane retail operations and posted in Current Issue

On the road with a Top 50 retailer

February 11, 2013 By Kevin Yanik

What happens on the industry’s front lines? LP Gas editors spend two days and log hundreds of miles…

This article is tagged with Brian Richesson, Ferrellgas, LP Gas Top 50, propane autogas, propane forklifts, propane retail operation, propane retail operations and posted in Current Issue

Texas retailer’s unique website is handy customer service tool

February 8, 2013 By Kevin Yanik

On average, Steve McKay says about six customer emails come in overnight with propane-related questions and concerns.

This article is tagged with propane retail operations, Sharp Propane, snapshot, Steve McKay, Texas and posted in Current Issue

Increasing residential propane sales may mean adjusting your approach

February 8, 2013 By Tom Jaenicke

Don’t let your energy competitors, mainly electricity, continue to gain market share because you have turned your back on the challenge.

This article is tagged with NPGA, PERC, propane appliances, Propane Education & Research Council (PERC), propane marketers, propane retailers, residential, tom jaenicke and posted in Current Issue

Are you prepared for realities of litigation in CSST incidents?

February 8, 2013 By John McCoy

Much has been written in industry publications about problems associated with corrugated stainless steel tubing, which can be compromised by lightning strikes.

This article is tagged with CSST, John McCoy, legal, propane legal issues and posted in Current Issue

Accident-free environment leads to competitive insurance premiums

February 8, 2013 By Jay Johnston

The insurance industry has had its ups and downs, and the past is littered with insurance companies that failed to make a profit insuring propane marketers.

This article is tagged with jay johnston, National Propane Gas Association (NPGA), propane safety, safety, safety and training and posted in Current Issue

New strategy connects propane retailers, homebuilders at local level

February 6, 2013 By Jennifer Webb

Homebuilders are struggling. In recent years, families have chosen to stay put, choosing smaller remodeling projects rather than…

This article is tagged with PERC, Propane Education & Research Council (PERC), propane retailer, residential and posted in Current Issue

West turns wild with extreme cold, marketers scrambling for supply

February 6, 2013 By Brian Richesson

As the bitterly cold air moved in the West, states of emergencies were declared and HOS exemptions granted, allowing propane delivery drivers to meet demand.