Industry leaders on protecting propane customers

January 23, 2026 By LP Gas 0 Comments

What is the single most important thing done in this industry to protect customers?

Answers from the LPG editorial advisory board:

“Ensuring that employees are trained in the proper safety and installation protocols protects all individuals who come in contact with propane.”

– Dennis Halverson, Propane Product Manager, Christensen Inc., Richland, Washington

Jaenicke

“The propane industry protects customers by supporting a culture of safety across the industry, including the continued development of a highly trained workforce. This safety culture is extended to propane customers by regularly communicating propane safety education to ensure the safe and efficient use of the product.”

– Tom Jaenicke, Propane Specialist, ATomiK Creative Solutions, Charlevoix, Michigan

“Customer education is the industry’s strongest safety tool. Clear duty-to-warn communication and ongoing engagement, especially with new propane users, builds understanding and supports the responsible use of propane systems.”

– Michelle Bimson Maggi, Vice President, Corporate Affairs, Ferrellgas, Liberty, Missouri

“Maintain a culture of uncompromising safety. Enforcing rigorous standards at every step from installation to delivery.”

– Christina Armentano, Executive Vice President & COO, Paraco Gas, Rye Brook, New York

“For most propane users, the real risk isn’t the commodity itself – it’s the surprise. A cold snap hits, prices spike and suddenly their home-heating budget gets blown up. The best protection a retailer can offer is a fixed-price or budget-billing program that takes that volatility off the customer’s shoulders. Behind the scenes, retailers can use hedging tools to lock in future supply costs, aligning what they offer customers with what they secure in the market.”

– Dustin Delay, Vice President, Cost Management Solutions, Houston, Texas

“In our industry, ‘propane to the rescue’ means helping customers whenever needed – whether technicians repairing boilers late at night, drivers delivering fuel to those who’ve run out or CSRs advising on safety. We support communities by feeding first responders through Operation BBQ Relief, heating outdoor medical tents and restaurants during crises, providing hot water for homeless services, and ensuring homes, hospitals and cell towers stay powered during outages.”

– Leslie Anderson, President & CEO, Propane Gas Association of New England, Portland, Maine