In the Know: Managing customer information
March 31, 2022 By Tammy Day
Tammy Day, marketing and communications director at Propane Resources, addresses best practices for managing customer lists.
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Propane customers’ user experience builds industry image
April 13, 2021 By Tom Jaenicke
Advertising the reality that propane offers – cost savings, dependability and clean energy – is in a retailer’s best interest.
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Shovel snow safely and keep warm in frigid temperatures
January 18, 2021 By Stuart Flatow
When shoveling snow, as a customer or employee, it is important to take the necessary steps to stay safe and warm this winter.
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Paving a path to business excellence
October 15, 2019 By Randy Doyle
Randy Doyle poses five questions all propane marketers should ask themselves when evaluating how the public views their operations.
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A look at residential consumers
August 18, 2016 By Megan Smalley
The Propane Education & Research Council’s Residential Opportunity Insights reports divide consumers into nine demographic categories.
Read More Blossman Gas acquires Dixie Gas
January 27, 2015 By LP Gas
Blossman Gas acquired Virginia-based Dixie Gas, Blossman reports. The company currently serves more than 150,000 customers in 12…
Read More Connect with customers by listening, understanding
February 15, 2013 By LP Gas
Do you know your customers? Sounds like an elementary question, but do you really know your customers? As…
Read More Propane retailers feeling heat from challenging economic conditions
December 1, 2008 By LP Gas
Yep, things are a mess. Looking back, retailing sure was easy before overwhelming regulation and sky-high insurance took the fun out of the business. Sure, you worried about what weather Mother Nature would be throwing at you any given year. Sure, you spent a sleepless night or two, wondering whether you’d made the right decision about adding a bobtail despite a new retailer invading your territory. But global economic crisis? Where did this come from? Yep, things are a mess.
Read More A cash-crunched season
March 1, 2008 By LP Gas
With the price of oil topping $100 per barrel amid a sputtering overall economy, propane marketers and customers alike spent much of the 2007-08 winter heating season struggling to cover their costs. And while some regions saw record-setting snowfalls, bitterly cold temperatures, crippling ice storms and widespread power outages, other parts of the country experienced way too much warmth to pump appropriate amounts of propane.
Read More Retailers say growing number of low-income customers makes business difficult
March 1, 2008 By LP Gas
The rising cost of propane, coupled with limited federal home-heating assistance for low-income families, is not only putting the squeeze on customers but retailers as well.
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