The LPG Editorial Advisory Board shares advice for propane retailers heading into winter

November 14, 2026 By LP Gas 0 Comments

What is one tip that you have for propane retailers this heating season?

“Communication is key! Whether you’re using social media, door hangers, mailings or email, make sure your customers hear from you throughout the winter. A simple reminder to shovel a path to their tank goes a long way toward keeping your delivery drivers safe, and it’s a good excuse to remind folks about vent safety and keeping track of their tank levels!”

– Stephanie Hennen, Marketing Manager, Lakes Gas, Wyoming, Minnesota

Jaenicke

“With most of the vacation time and seasonal layoffs over with, it is time to review and update safety protocols with all employees involved in propane customer deliveries and service. A review of the previous season safety record and safety goal setting for the upcoming winter should bring and keep workplace safety at top-of-mind awareness for all team members.”

– Tom Jaenicke, Propane Specialist, ATomiK Creative Solutions, Charlevoix, Michigan

“I would tell retailers to pay attention to upcoming weather patterns in their area. If strong weather is coming and a retailer knows prices typically spike locally, they could do a short-term paper hedge on some gallons to protect their price.”

– Dustin Delay, Vice President, Cost Management Solutions, Houston, Texas

“Peak season is when safety matters most. I want every driver to know we’ll back them every time they choose safety over speed. The job isn’t done when the tank is full. It’s done when the heat is on at the customer’s house and our driver walks through their own front door.”

– Michelle Bimson Maggi, Vice President, Corporate Affairs, Ferrellgas, Liberty, Missouri

“My biggest tip is to get your entire team aligned before winter demand peaks. Address roadblocks early and give your people the tools and authority to deliver safely and reliably when customers need you most.”

– Christina Armentano, Executive Vice President & COO, Paraco Gas, Rye Brook, New York

“In the Northeast, snow and ice can cause propane safety risks. Reminding our customers to keep their driveways clear of snow and ice, to shovel a path to the propane tank for our delivery drivers and to keep all their propane vents clear of snow and overhanging ice is a good safety reminder.”

– Leslie Anderson, President & CEO, Propane Gas Association of New England, Portland, Maine

“When the world is falling down around you, make sure that safety is included in everything you do – for your customer, for your employees, for yourself, for the general public.”

– Mike Walters, Vice President, Safety & Fleet, Superior Energy Systems, Columbia Station, Ohio

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