ADD Systems appoints director of customer support

Keyser

Advanced Digital Data Inc. (ADD Systems) promoted Andy Katsigiannis to director of customer support and hardware operations. His appointment follows the retirement of Roger Keyser, vice president of customer support and hardware operations.

Keyser retires after nearly 40 years with ADD Systems. He joined the company in 1982, only nine years after its start. He went from being the only trainer on the road to overseeing ADD’s complete customer support process, including hardware operations. Keyser was integral in the formation of ADD’s support teams, the company says.

“Roger has done an amazing job over the past 39 years,” says Bruce Bott, president of ADD Systems. “ADD customers and ADD employees have truly benefited from his expertise and his guidance. He’s done an equally phenomenal job preparing his department and all of ADD for his departure. He will be missed.”

Katsigiannis

Katsigiannis joined ADD Systems in 2002 as a member of the IT department before transitioning to IT manager in 2014. In his new role, Katsigiannis will take on the responsibility of overseeing the complete support process, including both hardware and software.

“Andy has been a valuable member of the ADD management team for many years and has proven his capabilities to not only lead a team but also to provide our clients with the highest level of satisfaction,” says Rob Culbertson, senior vice president and COO.

“I’m excited to take on this new role,” adds Katsigiannis. “The support group is full of great people, and, as a team, we’ll take this opportunity to think outside the box and continue to improve our quality of service.”

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