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Marketing is no longer just about what you say to the public about your product or service. It's everything you say and do. Read more»
Anyone who has recently tried to purchase commercial insurance knows the surprise: Rates have skyrocketed. In simple terms, the commercial insurance industry is in the midst of what is called a "hard market," meaning that the traditional competition-based price-cutting used by carriers to gain new business no longer exists. Instead, the focus is on raising rates to try to rebuild sagging profits. Read more»
Propane price spikes in two of the last three winters had unhappy constituents from the 4.6 million propane-dependent households chewing the ears of their Congressional representatives for help. Read more»
When I give a presentation I always list the stakeholders. That’s because every presentation, regardless of topic, begins with understanding issues and being aware of all people and associations that have a stake in the process. Read more»
Look for another contentious conference over energy legislation in Congress this fall. Rather than slug it out provision by provision on the Senate floor, the Senate has passed the same bill it approved last year. Read more»
Heading into the 2003-04 winter season, propane retailers and wholesalers have a lot to think about. Last winter may have put the propane industry on notice that demand is up dramatically, and the supply situation needs serious improvement to address new realities. Read more»
Propane got a unique boost in visibility as a viable alternative fuel just in time for a rejuvenated debate by government officials for a national energy policy. Read more»
In response to his July article "All customers don't offer equal value," I agree wholeheartedly with LP/Gas business columnist Carl Hughes that in his hypothetical residential vs. agriculture scenario all customers do not offer equal value. In fact, I would suggest that any time a business slashes margins by more than 58 percent for similar volumes -- as Mr. Hughes implies happens with agricultural customers -- then equitable profits and business value are unrealistic expectations. Read more»
As the owners/operators of a small retail propane company neared retirement age, they chose to sell their business to a larger regional propane distributor. As is typical in this industry, the owners of the selling company were very active in the day-to-day operations, in the office as well as in deliveries and service to residential customers. Read more»
Let's take a look at what The Jobs and Growth Tax Relief Reconciliation Act of 2003 means for you, the business operator. Read more»
