Remote customer portal enables real-time updates

The propane and commercial fueling remote customer portal by PDI Technologies (formerly Blue Cow Software) allows propane providers to gain instant access to their databases without accessing their enterprise resource planning (ERP) systems. Users can view real-time account information, create and edit fuel and work orders or directly add notes on an account directly integrated with an ERP system. They also can remotely access real-time customer information anywhere there is an internet connection or instantly create fuel and work orders without logging into a full ERP platform. Users can share up-to-date account data, including balance and delivery information, with customers as well as access, view and share real-time customer information while creating fuel and work orders remotely to boost efficiency and improve the customer experience. The portal enables propane providers to accelerate fuel delivery and service orders while reducing calls from customers seeking current account information.

Image: PDI Technologies