Flogas digitize deliveries

[SPONSORED CONTENT] With the rise of renewable energy sources, traditional oil and gas companies such as Flogas are facing rampant competition. The increased need to guarantee pricing and deliver operational efficiencies continues to grow apace, leading the industry to turn towards new technologies to maintain supply and retain existing customer bases.

TouchStar were brought in by Flogas to help digitize their supply-chain from order creation to delivery and invoice. In every Flogas truck is a rugged Touchstar tablet with planning and delivery software, which eliminates the inefficiencies of a paper trail by creating electronic PODs, interfacing with data points such as the register, printer and tachograph and relaying this information back to Flogas in real time.

Learn more.

This video is sponsored content by TouchStar.

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Transcription

Tim Eaton: When we went out to the market, looking for an entire computing system, we wanted to really work with a company that was going to partner with us, not just supply as a product and walk away, but to really partner with making that product a real key part of this business. TouchStar technologists have been absolutely outstanding in how they’ve done this. Not only was the process of delivering the software in the first place fantastic, actually, from point of putting into now, we’ve continued to update the system.

Anthony Harding: Before we had the system, we were totally reliant on the paperwork coming back from the driver. And the two major issues we had there is the legibility of some of the handwriting, postcodes, locations and tank serial numbers. From a compliance point of view, we need the data to be accurate. And TouchStar allows us the ability to actually take photos of the tanks as well and feed that back in real-time, rather than wait for a driver debrief, perhaps over a long weekend, and the information is there to hand when you need it. So that actually minimized the downtime that we would normally have servicing a customer by reducing the mileage, reducing the amount of times we’re having to revisit a customer. And in some scenarios, we don’t have to revisit because we can resolve it there, and then on the day, getting the accurate information back to our office and then get that information back to the driver over the phone or by the text feature that TouchStar has. So it’s a lot more instant, and we can react a lot sooner and resolve quicker.

Tim Eaton: We can also push extra deliveries out to our drivers now, very, very easily. If we get an emergency order come through, a customer really, really needs the gas, we can push that straight out to a driver, really update his route, get him to the people that need that gas straight away. There’s so much that comes out of it, and really, it just ties together what we really want, which is that pace between order to delivery being completed, and without it, we would just be really, really blind to these 200 drivers that are out there on a daily basis during our peak period. We know exactly what they’re up to, what we’ve delivered, what we haven’t delivered, and we can make the right decisions with the people who sit here. Frankly, it’s been a very, very smooth and delightful process of working with TouchStar making this happen.