Don’t let distractions knock your company off course
October 9, 2014 By Ken Albrecht
A perfectly functional passenger jet crashed in the Florida Everglades in December of 1972. Eastern Airlines Flight 401…
Read More Get creative and strive to give remarkable service
September 5, 2014 By Ken Albrecht and LP Gas
A customer stopped in the office to close her account because she was moving out of town. As…
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Outdoor living an opportunity to boost residential propane sales
August 21, 2014 By Kevin Yanik
The residential propane market’s decline is alarming. According to the American Petroleum Institute, residential propane sales fell 35…
Read More Don’t keep your customers waiting and wondering
May 28, 2014 By Ken Albrecht and LP Gas
An older man called the police to report that someone was breaking into his shed. The dispatcher explained…
Read More Ask questions to uncover, ease customers’ pain
April 22, 2014 By Ken Albrecht and LP Gas
A woman approached a stock boy in the produce section of a grocery store one day and asked…
Read More Employee knowledge of company history enhances loyalty
March 4, 2014 By Ken Albrecht
Do your employees know the history of your company and how it started? Several days after the 1906…
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Oceanic quirk blamed for record-low temps in January
February 4, 2014 By Kevin Yanik
January is finally gone, and many propane retailers in the eastern United States are hoping February offers an…
Read More The best ideas come away from the office
January 24, 2014 By Ken Albrecht and LP Gas
Where were you the last time you had a great idea? Chances are it occurred when you were…
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Retailers coping with challenges of record-low temperatures
January 8, 2014 By Kevin Yanik
A later-than-usual crop drying season. Significant supply delays at propane terminals. And then a sudden polar vortex and…
Read More Identify company’s core values, share them with employees
November 21, 2013 By Ken Albrecht
It is important that you let your people know what your core values are. If you aren’t sure what they are, meet with your team and write them down.
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