Keeping receipts with customer IDs should be a high priority for all sales. Photo: iStock.com/Sezeryadigar

The critical role of record keeping in legal cases

December 28, 2018 By John McCoy

Legal columnist John V. McCoy explains how record keeping plays a critical role in defending a case.

This article is tagged with heritage propane, John McCoy, Legal Brief and posted in Current Issue, Featured

Criminal cases require proof that is beyond a reasonable doubt, while civil cases require a preponderance of the evidence. Photo: iStock.com/EXTREME-PHOTOGRAPHER

The burden of evidence in criminal and civil cases

October 6, 2018 By John McCoy

McCoy, Leavitt, Laskey LLC’s John McCoy discusses the role evidence can play in propane industry specific civil cases.

This article is tagged with John McCoy and posted in Current Issue, Featured

The good and bad of experience in the propane industry

August 31, 2018 By John McCoy

Experience is an asset, but shouldn’t be perceived as the end-all-be-all of knowing what’s safe.

This article is tagged with John McCoy, legal, Legal Brief and posted in Current Issue, Featured

Summer housekeeping for propane retailers

June 22, 2018 By John McCoy

Keep these preventative maintenance steps in mind to ensure customer and employee safety.

This article is tagged with cylinder exchange, employee safety, John McCoy, Legal Brief, propane cylinder exchange, safety and posted in Current Issue, Featured

Give your delivery drivers clear direction. Photo by Brian Richesson

Facing delivery challenges in the field

May 14, 2018 By John McCoy

Do your drivers know how to react when faced with situations in the field?

This article is tagged with Certified Employee Training Program (CETP), John McCoy, McCoy Leavitt Laskey LLC, NFPA 54, NFPA 58, propane delivery, propane safety and posted in Current Issue, Featured

Improving safety with CSR training

March 2, 2018 By John McCoy

Effective customer service representative (CSR) training can lead to increased safety, fewer accidents.

This article is tagged with employee, John McCoy, McCoy Leavitt Laskey LLC, PERC, Propane Education & Research Council (PERC), propane industry, safety and posted in Current Issue, Featured

Propane cylinder. Image: iStock.com/Maudib/uscourts.gov

Analyzing legal action against cylinder distributors

December 8, 2017 By John McCoy

Purchasers are bringing legal action against distributors for cylinder changes.

This article is tagged with cylinder exchange, John McCoy and posted in Current Issue, Featured

Vigilance in the propane industry means ensuring a leak test or pressure test is done and documented properly, and keeping a close watch on new personnel. Photo courtesy of the Propane Education & Research Council

Implementing employee safety practices

October 9, 2017 By John McCoy

Employing good safety practices today can save headaches in the future.

This article is tagged with business, employee safety, heating season, insurance, John McCoy, McCoy Leavitt Laskey LLC, propane safety, safety and posted in Current Issue, Featured

Photo courtesy of the Propane Education & Research Council

Letting professionals handle gas system maintenance

July 28, 2017 By John McCoy

A little air is a big problem, and so is asking homeowners to perform certain tasks on their appliances.

This article is tagged with John McCoy, McCoy Leavitt Laskey LLC, National Fire Protection Association (NFPA), NFPA 54, propane safety and posted in Current Issue, Featured

How customer service can make or break a legal case

May 29, 2017 By John McCoy

Propane marketers’ actions during customer service work can make or break a case.

This article is tagged with customer service, John McCoy, propane marketer and posted in Current Issue, Featured

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