The burden of evidence in criminal and civil cases
October 6, 2018 By John McCoy
McCoy, Leavitt, Laskey LLC’s John McCoy discusses the role evidence can play in propane industry specific civil cases.
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The good and bad of experience in the propane industry
August 31, 2018 By John McCoy
Experience is an asset, but shouldn’t be perceived as the end-all-be-all of knowing what’s safe.
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Summer housekeeping for propane retailers
June 22, 2018 By John McCoy
Keep these preventative maintenance steps in mind to ensure customer and employee safety.
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Facing delivery challenges in the field
May 14, 2018 By John McCoy
Do your drivers know how to react when faced with situations in the field?
Read More Improving safety with CSR training
March 2, 2018 By John McCoy
Effective customer service representative (CSR) training can lead to increased safety, fewer accidents.
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Analyzing legal action against cylinder distributors
December 8, 2017 By John McCoy
Purchasers are bringing legal action against distributors for cylinder changes.
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Implementing employee safety practices
October 9, 2017 By John McCoy
Employing good safety practices today can save headaches in the future.
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Letting professionals handle gas system maintenance
July 28, 2017 By John McCoy
A little air is a big problem, and so is asking homeowners to perform certain tasks on their appliances.
Read More How customer service can make or break a legal case
May 29, 2017 By John McCoy
Propane marketers’ actions during customer service work can make or break a case.
Read More Explosion case offers insights on policies, business risks
April 7, 2017 By John McCoy
An explosion case teaches us about insurance policies and business risks.
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