Get creative and strive to give remarkable service
September 5, 2014 By Ken Albrecht and LP Gas
A customer stopped in the office to close her account because she was moving out of town. As…
Read More Don’t keep your customers waiting and wondering
May 28, 2014 By Ken Albrecht and LP Gas
An older man called the police to report that someone was breaking into his shed. The dispatcher explained…
Read More Ask questions to uncover, ease customers’ pain
April 22, 2014 By Ken Albrecht and LP Gas
A woman approached a stock boy in the produce section of a grocery store one day and asked…
Read More Employee knowledge of company history enhances loyalty
March 4, 2014 By Ken Albrecht
Do your employees know the history of your company and how it started? Several days after the 1906…
Read More The best ideas come away from the office
January 24, 2014 By Ken Albrecht and LP Gas
Where were you the last time you had a great idea? Chances are it occurred when you were…
Read More Identify company’s core values, share them with employees
November 21, 2013 By Ken Albrecht
It is important that you let your people know what your core values are. If you aren’t sure what they are, meet with your team and write them down.
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The power of benchmarking
October 29, 2013 By Ken Albrecht
A farmer walked into the henhouse one morning with an ostrich egg in his hand and said, “Look…
Read More Take a moment to ponder
July 25, 2013 By Ken Albrecht
Have you ever noticed when you buy a new car, you see the same vehicle everywhere? Our minds…
Read More Please bring your solutions
June 21, 2013 By Ken Albrecht
I was hesitant to do it at first. However, it is changing the way we interact with each…
Read More Reliable Propane founder remembered
May 14, 2013 By Kevin Yanik
Sidney Albrecht, founder of Reliable Propane Corp. in Clarence Center, N.Y., died on May 5 at the age of 97.
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