2020 LP Gas Rising Leader: Scott P. Manley II

Manley

The essentials: Age 38; director of Eastern Region operations for AmeriGas Propane in Oxford, Mississippi

Years in the propane industry: 20

How did you get your start in the propane industry?

My father has been in the propane industry over 30 years. Growing up, I was fortunate enough to develop strong relationships with various people in the industry. I was able to work with my father and others during high school and college on various projects that helped me learn many of the foundational pieces of our business. Upon completing college, I was accepted into Heritage Propane’s Manager Training Program. My time with Heritage was very enjoyable and helped develop me as both a person and a leader. In 2012, Heritage was acquired by AmeriGas, which opened a new chapter of great opportunity and excitement. I have been truly blessed along the way to work with so many amazing people and outstanding companies that truly care about their employees and customers.

What is your vision for growing your company, and how can you achieve that vision?

I feel future growth for my company and others is about challenging ourselves and thinking about things differently. The world is constantly changing, and we must adapt as an industry based on how customers want to do business with us. We shouldn’t be afraid to take risks and must push through the challenges our industry will always face. My role is to be a leader, supporting my team and company, sharing my ideas and consistently facilitating growth-related discussions within the organization. I believe as a member of this industry, I have a duty to promote the use of propane every chance I get – not only in my work life but personally as well.

How can the propane industry prosper in the coming years?

Learn from the past, and be proud of it, but embrace the future. Seek out and try new technologies that drive efficiency and improve the customer experience. Continue to seek out new business segments, and market all that is good about the product we represent. Stay at the forefront of legislative issues, and be present at the state and national level. Promote engagement and participation in important industry associations and events. Listen to our customers and the public about what they want and expect from our industry. Do everything in our power to ensure propane remains a viable, cost-effective solution for consumers for years to come.

What does your generation offer to the propane industry that previous generations did not?

As any new generation can do, we offer a different perspective and fresh ideas on driving the business forward. Our generation has seen a tremendous influx of technology in ways that prior generations did not. The way customers view our industry and how they want to do business is constantly changing. Doing business online, for example, is something that is just expected nowadays. With all that said, I do think it’s important to always remember where you came from. The propane business has always been about relationships and, although the way we develop and interact may change, the relationship still must be there.

What specific technologies are you using (or plan to use) to support business operations?

Technology is such a huge component of doing business in today’s world. Like others, we use a number of tools to enhance both the customer and employee experience. Initiatives center around popular topics such as safety, mobile solutions, software enhancements, telemetry, online experience, supply efficiencies and so on. I am a huge supporter of improving the way we do business through technology. Being a part of a company that shares that philosophy is really gratifying.

What propane industry associations are you involved with at the state and/or national level?

I have been involved in a number of industry associations over the years, ranging from local community up to the state and national levels. Most of my involvement has been in the southeastern United States, but I am looking forward to more opportunities throughout the country. My experience within these organizations has taught me many lessons, but most importantly, it has given me the privilege to meet and work with so many wonderful people.