Tips for duty to warn mailings

December 23, 2025 By LP Gas 0 Comments

Propane retailers must send duty to warn mailings to their customers before year’s end. (Photo: Waynerd/iStock / Getty Images Plus/Getty Images) — Propane retailers should adhere to the practice of sending duty to warn safety mailings to their customers each year. (Photo: Waynerd/iStock / Getty Images Plus/Getty Images)

Propane retailers should take the time to set up their safety mailings before the end of the year. P3 Propane Safety and P3 Duty to Warn have some advice for retailers who need to send out these mailings.

▶ What is a duty to warn?

Duty to warn is an annual risk mitigation process for propane retailers to inform customers of important propane safety information. Informing customers about proper use and storage of propane, as well as how to detect warning signs of a gas leak, can significantly reduce the risk of propane-related hazards. This industry best practice provides protection for customers through an annual mailing of informational materials and can legally protect a retailer’s business should a residential propane accident occur.

According to P3, sending an annual duty to warn safety mailing is critical for risk mitigation at a propane company. Due to this, experts recommend that retailers send out their safety mailing once per calendar year for non-jurisdictional accounts (retailers that service jurisdictional accounts are required by federal regulations to send an annual safety mailing to their jurisdictional customers every six months). Plus, sending an annual safety mailing will help lower the risk of propane safety hazards, reduce a retailer’s liability and keep their insurance rates stable.

▶ Don’t let DIY customers intercept your reputation for safety

Many homeowners don’t realize that do-it-yourself (DIY) work on propane systems can lead to serious safety hazards and costly liability issues. A duty to warn safety mailing program keeps customers informed and safe, lessening your liability if an accident occurs. Along with protecting your customers and company, an annual safety mailing safeguards you against litigation, can be completed quickly and affordably, and shows customers how much you care.

▶ Don’t miss the deadline

The annual duty to warn must be completed before the end of the year. Missing the duty to warn submission deadline can increase a propane retailer’s liability exposure, reduce regulatory protection and leave customers uninformed during the highest-risk season.

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