Back-office software enhanced with tools for improved customer service

April 17, 2014 By    

CargasSoftware and consulting company Cargas now offers Cargas Energy 2014, an upgraded back-office system to help retail propane operations manage, grow and diversify their delivery businesses. The web-based system is enhanced with a modern design and new features that allow customer service representatives (CSRs) to interact more easily and efficiently with end-use customers. Features include a new home screen with articles and announcements as well as a customer screen. The CSR only views information needed for each customer but can easily access other account information, such as the amount of propane left in the customer’s tank. This helps companies make quick decisions to complete the task for the customer. Cargas Energy 2014 also features new tools, including a budget calculator, allowing CSRs to quickly calculate a budget payment for a new customer, and a tool that helps users configure a new automatic customer or quickly convert a will-call customer to automatic. Cargas also facilitates user training of the system with online video courses.

Photo: Cargas

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1 Comment on "Back-office software enhanced with tools for improved customer service"

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  1. What the back office does DOES impact the customer relationship. The information they have access too influences their next steps, which can make or break the customer experience. Being able to make decisions in real-time that have a positive impact is always a good thing!