Industry leaders on what propane retailers can do to sleep better at night

What can propane retailers do to sleep better at night?

Answers from the LPG editorial advisory board:

“Build a team that exhibits a mindset of ownership in everything they do. Provide for them training and knowledge, allowing for growth of your business, your team and your customers.”

– Dan Richardson, President & CEO, Conger LP Gas, Tifton, Georgia

---

“Propane retailers can sleep better at night if they review and update employee safety training programs and procedures as needed to ensure that safety awareness fronts every work decision that employees make, including their interaction with customers and on-site propane equipment.”

– Tom Jaenicke, Propane Specialist, ATomiK Creative Solutions, Charlevoix, Michigan

---

“In order to have peace of mind, you have to put safety first. By focusing on robust planning, training and employee coaching, retailers can stay ahead of problems before they start.”

– Michelle Bimson Maggi, Vice President, Corporate Affairs, Ferrellgas, Liberty, Missouri

---

“The retailers we work with sleep best when they have certainty around their pricing structure. Having a clear margin target and then protecting that with the hedging process allows retailers to remove the stress of price uncertainty.”

– Dustin Delay, Vice President, Cost Management Solutions, Houston, Texas

---

“Propane retailers sleep better at night when risk is reduced through strong systems, clear accountability and disciplined execution. Visibility into assets, margin and operations turns the business from reactive to predictable.”

– Christina Armentano, Executive Vice President & COO, Paraco Gas, Rye Brook, New York

---

“Maintain your truck so it’s running. Train your drivers so they make good decisions. Maintain your equipment and make sure that it’s all operational so you can get through the winter that we’re having. Have a relationship with your suppliers. Make sure you ordered enough fuel, and make sure you have a place to put it. And prepare. Be prepared for the worst. Operate safely.”

– Mike Walters, Vice President, Safety & Fleet, Superior Energy Systems, Columbia Station, Ohio

Featured homepage image: Olemedia/E+/Getty Images

---

More from the LPG Editorial Advisory Board

Industry leaders on protecting propane customers

Propane industry leaders share what’s in store for 2026

Industry leaders share valuable propane tank information