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PERC president provides supply planning insight

May 10, 2018 By    

Photo courtesy of the Propane Education & Research Council

Tucker Perkins, president and CEO of the Propane Education & Research Council (PERC), says he was alarmed by some of the issues that took place last winter, particularly in parts of the Midwest and Northeast, where some local media outlets reported problems with customers not receiving timely propane deliveries.

Propane user pricing and the continuity of service are the most relevant factors to customers, Perkins says. “If we can’t do that [well], we’ll lose them to a fuel that offers those things,” he says.

Perkins says the industry must take action to avoid future supply interruptions at customer locations, and he wants to involve the entire industry in the discussion.

“Do we need to spend money on data to change people’s behavior? Better phraseology and imagery to get marketers to change their behavior? I hope you begin to have dialogue to help us shape the conversation that needs to occur. It’s got to happen in some areas where we’re in the news. When one link in the chain becomes weak, the attack is on all of us,” Perkins says.

PERC is required to educate and prepare marketers and customers about supply issues, he adds.

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