Always be ready for sale
June 9, 2022 By Christopher Caywood
Christopher Caywood explains why technology-supported processes drive better results, or a higher multiple, which bodes well when selling a business.
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Cultivate ‘customer intimacy’
March 18, 2022 By Christopher Caywood
Successful companies must continually customize products and services to meet customers’ changing needs in the digital age.
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Technology expedites fall propane deliveries
September 16, 2021 By Christopher Caywood
Christopher Caywood explains how technology can mitigate the risk of winter price spikes and product shortages for propane retailers.
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Let’s get on the same (web) page
July 21, 2021 By Christopher Caywood
Christopher Caywood explains easy steps propane retailers can take to update company websites to convey safety and environmental messages.
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Set a technology strategy
June 17, 2021 By Christopher Caywood
Technology is a key component of strategy, and you ought to have a technology strategy that fits into your overall business strategy.
Read More Add virtual learning to your training program
January 28, 2021 By Christopher Caywood
Virtual instruction done right can be as good as or better than in-person instruction, especially when combined with hands-on experiential learning.
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Mitigate disruption and improve safety with technology
May 21, 2020 By Christopher Caywood
For too many LPG retailers, “business as usual” is trying to figure out how to forward calls or access company software safely and at a social distance.
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Improve customer service with technology
January 31, 2020 By Christopher Caywood
Christopher Caywood defines great service and explains how his propane operation uses technology to improve the customer experience.
Read More Bringing the 21st century to your customers
December 3, 2019 By Christopher Caywood
Mobile and web offerings can differentiate your propane operation from competitors while attracting new customers to your business.
Read More How to up your digital marketing game
October 22, 2019 By Christopher Caywood
Investments in digital marketing can help save money in other areas of the business and convert more customers to your operation.
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