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TAG: Caywood Propane Gas Inc.

Christopher Caywood

Technology expedites fall propane deliveries

September 16, 2021 By

Christopher Caywood explains how technology can mitigate the risk of winter price spikes and product shortages for propane retailers.

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This article is tagged with , , , , and posted in Blue Flame Blog, Current Issue, From the Magazine
Christopher Caywood

Let’s get on the same (web) page

July 21, 2021 By

Christopher Caywood explains easy steps propane retailers can take to update company websites to convey safety and environmental messages.

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This article is tagged with , , , , , and posted in Blue Flame Blog, Current Issue, From the Magazine
Photo: tttuna/E+/Getty Images

Set a technology strategy

June 17, 2021 By

Technology is a key component of strategy, and you ought to have a technology strategy that fits into your overall business strategy.

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This article is tagged with , , , , , , and posted in Blue Flame Blog, Current Issue, From the Magazine
Photo: tttuna/E+/Getty Images

Add virtual learning to your training program

January 28, 2021 By

Virtual instruction done right can be as good as or better than in-person instruction, especially when combined with hands-on experiential learning.

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This article is tagged with , , , , , , and posted in Blue Flame Blog, Current Issue, From the Magazine
It's time to take your fillings digital. Photo: Rawpixel/iStock/Getty Images Plus/Getty Images

Mitigate disruption and improve safety with technology

May 21, 2020 By

For too many LPG retailers, “business as usual” is trying to figure out how to forward calls or access company software safely and at a social distance.

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This article is tagged with , , , , , , , , , and posted in Blue Flame Blog, Current Issue
Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Improve customer service with technology

January 31, 2020 By

Christopher Caywood defines great service and explains how his propane operation uses technology to improve the customer experience.

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This article is tagged with , , , and posted in Current Issue, Featured
It's time to take your fillings digital. Photo: Rawpixel/iStock/Getty Images Plus/Getty Images

Bringing the 21st century to your customers

December 3, 2019 By

Mobile and web offerings can differentiate your propane operation from competitors while attracting new customers to your business.

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This article is tagged with , , , , and posted in Current Issue, Featured
It's time to take your fillings digital. Photo: Rawpixel/iStock/Getty Images Plus/Getty Images

How to up your digital marketing game

October 22, 2019 By

Investments in digital marketing can help save money in other areas of the business and convert more customers to your operation.

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This article is tagged with , , , , , and posted in Current Issue, Featured
It's time to take your fillings digital. Photo: Rawpixel/iStock/Getty Images Plus/Getty Images

Refresh your online presence

August 30, 2019 By

Websites age quickly in the digital age, so giving your propane operation’s online presence a face-lift is a crucial step.

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This article is tagged with , , , , , and posted in Current Issue, Featured
Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Call metrics matter to your propane operation

April 5, 2019 By

Propane retailers can improve their customer service operations by investing in voice over Internet protocol (VOIP) phones.

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This article is tagged with , , , , and posted in Current Issue, Featured
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