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TAG: Christopher Caywood

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Add virtual learning to your training program

January 28, 2021 By

Virtual instruction done right can be as good as or better than in-person instruction, especially when combined with hands-on experiential learning.

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Tank monitors are almost as important as the other appurtenances that you connect to your tank. Photo: Joe_Potato/iStock / Getty Images Plus/Getty images

The value of tank monitors exceeds their cost

November 16, 2020 By

Christopher Caywood explains why he believes tank monitors are almost as important as the other appurtenances you connect to your tank.

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Digital services free up time but require more technical support

September 29, 2020 By

Technical challenges and customer requests for technical support increase with portal and app activity. Find out how to best handle technical support.

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It's time to take your fillings digital. Photo: Rawpixel/iStock/Getty Images Plus/Getty Images

Mitigate disruption and improve safety with technology

May 21, 2020 By

For too many LPG retailers, “business as usual” is trying to figure out how to forward calls or access company software safely and at a social distance.

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Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Improve customer service with technology

January 31, 2020 By

Christopher Caywood defines great service and explains how his propane operation uses technology to improve the customer experience.

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It's time to take your fillings digital. Photo: Rawpixel/iStock/Getty Images Plus/Getty Images

Bringing the 21st century to your customers

December 3, 2019 By

Mobile and web offerings can differentiate your propane operation from competitors while attracting new customers to your business.

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It's time to take your fillings digital. Photo: Rawpixel/iStock/Getty Images Plus/Getty Images

How to up your digital marketing game

October 22, 2019 By

Investments in digital marketing can help save money in other areas of the business and convert more customers to your operation.

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It's time to take your fillings digital. Photo: Rawpixel/iStock/Getty Images Plus/Getty Images

Refresh your online presence

August 30, 2019 By

Websites age quickly in the digital age, so giving your propane operation’s online presence a face-lift is a crucial step.

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business table. technology. Photo: iStock.com/monkeybusinessimages

Upgrading your human resources functions

June 26, 2019 By

Automating the clerical work at your propane operation can make time for value-creation activities.

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Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Call metrics matter to your propane operation

April 5, 2019 By

Propane retailers can improve their customer service operations by investing in voice over Internet protocol (VOIP) phones.

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