Technology expedites fall propane deliveries

September 16, 2021 By Christopher Caywood

Christopher Caywood explains how technology can mitigate the risk of winter price spikes and product shortages for propane retailers.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, retailer technology, Technology, winter supply and posted in Blue Flame Blog, Current Issue, From the Magazine

Let’s get on the same (web) page

July 21, 2021 By Christopher Caywood

Christopher Caywood explains easy steps propane retailers can take to update company websites to convey safety and environmental messages.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, company websites, Environmental messaging, propane websites, safety messages and posted in Blue Flame Blog, Current Issue, From the Magazine

Set a technology strategy

June 17, 2021 By Christopher Caywood

Technology is a key component of strategy, and you ought to have a technology strategy that fits into your overall business strategy.

This article is tagged with business strategy, Caywood Propane Gas Inc., Christopher Caywood, digital communication, digital marketing strategy, retailer technology, Technology and posted in Blue Flame Blog, Current Issue, From the Magazine

PERC Learning Center proves beneficial to retailers

May 6, 2021 By Christopher Caywood

The Propane Education & Research Council’s (PERC) Learning Center is easy to use and tailor to a retailer’s specific operations.

This article is tagged with Certified Employee Training Program (CETP), Christopher Caywood, Christopher Hanson, Elena Scott, Eric Kuster, PERC, PERC Learning Center, Propane Education & Research Council and posted in Blue Flame Blog, Current Issue, From the Magazine

Add virtual learning to your training program

January 28, 2021 By Christopher Caywood

Virtual instruction done right can be as good as or better than in-person instruction, especially when combined with hands-on experiential learning.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, Learning Center, PERC, Propane Education & Research Council, retailer technology, virtual learning and posted in Blue Flame Blog, Current Issue, From the Magazine

Tank monitors are almost as important as the other appurtenances that you connect to your tank. Photo: Joe_Potato/iStock / Getty Images Plus/Getty images

The value of tank monitors exceeds their cost

November 16, 2020 By Christopher Caywood

Christopher Caywood explains why he believes tank monitors are almost as important as the other appurtenances you connect to your tank.

This article is tagged with Christopher Caywood, retailer technology, tank monitors and posted in Current Issue, Featured, From the Magazine

Photo: Chainarong Prasertthai/iStock / Getty Images Plus/Getty Images;

Digital services free up time but require more technical support

September 29, 2020 By Christopher Caywood

Technical challenges and customer requests for technical support increase with portal and app activity. Find out how to best handle technical support.

This article is tagged with apps, Christopher Caywood, customer portal, customer support, retailer technology, tech support, technical support and posted in Current Issue, Featured

It's time to take your fillings digital. Photo: Rawpixel/iStock/Getty Images Plus/Getty Images

Mitigate disruption and improve safety with technology

May 21, 2020 By Christopher Caywood

For too many LPG retailers, “business as usual” is trying to figure out how to forward calls or access company software safely and at a social distance.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, cloud software, COVID-19, COVID-19 coronavirus, customer communication, digital communication, digital payments, social media, Technology and posted in Blue Flame Blog, Current Issue

Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Improve customer service with technology

January 31, 2020 By Christopher Caywood

Christopher Caywood defines great service and explains how his propane operation uses technology to improve the customer experience.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service, retailer technology and posted in Current Issue, Featured

Bringing the 21st century to your customers

December 3, 2019 By Christopher Caywood

Mobile and web offerings can differentiate your propane operation from competitors while attracting new customers to your business.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, digital shopping, Pew Research Center, retailer technology and posted in Current Issue, Featured

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TAG: Christopher Caywood