Create meaningful customer communication
May 25, 2023 By Tom Jaenicke
In his latest column, Tom Jaenicke encourages retailers to let customers know about the sustainability of the propane business.
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Document your business with video
August 2, 2022 By Danielle Pesta
Propane retailers should consider using video to engage customers, boost brand recognition and educate on the benefits of propane.
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4 categories to update your business data
July 28, 2022 By Christopher Caywood
Propane retailers should remember that databases deserve a refresh in the summer to keep customer and equipment information updated.
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Digging into DEI
July 18, 2022 By Carly Bemer
Propane industry members offer tips to improve diversity, equity and inclusion efforts while also growing the business.
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Use marketing as a competitive advantage
May 5, 2022 By Roger Rosenbaum
Propane retailers must adapt their marketing and communication strategies for a post-COVID era to gain a competitive advantage with consumers.
Read More Provide employees with soft-skills training
April 7, 2022 By Christina Armentano
Paraco Gas is providing employees with soft-skills training to elevate workforce communication, employee mindset and customer satisfaction.
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Higher energy prices hurt us all
February 22, 2022 By Tom Jaenicke
Tom Jaenicke suggests propane retailers let their customers know that they share the pain of higher energy prices caused by inflation.
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Bergquist introduces 2-day subscription shipping program
April 9, 2019 By Allison Kral
Bergquist is introducing Select Ship, a two-day shipping initiative for all customer deliveries in the contiguous United States, to the propane industry.
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In the Know: Problem customers
July 13, 2017 By Cooper Wilburn
Propane Resources’ Cooper Wilburn discusses firing customers who are a drain on company resources.
Read More Add value through accounts receivable management plan
May 1, 2008 By Carl Hughes
A quality program incorporates quality customers and clear expectations
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