Improving safety with CSR training

March 2, 2018 By John McCoy

Effective customer service representative (CSR) training can lead to increased safety, fewer accidents.

This article is tagged with employee, John McCoy, McCoy Leavitt Laskey LLC, PERC, Propane Education & Research Council (PERC), propane industry, safety and posted in Current Issue, Featured

Propane cylinder. Image: iStock.com/Maudib/uscourts.gov

Analyzing legal action against cylinder distributors

December 8, 2017 By John McCoy

Purchasers are bringing legal action against distributors for cylinder changes.

This article is tagged with cylinder exchange, John McCoy and posted in Current Issue, Featured

Vigilance in the propane industry means ensuring a leak test or pressure test is done and documented properly, and keeping a close watch on new personnel. Photo courtesy of the Propane Education & Research Council

Implementing employee safety practices

October 9, 2017 By John McCoy

Employing good safety practices today can save headaches in the future.

This article is tagged with business, employee safety, heating season, insurance, John McCoy, McCoy Leavitt Laskey LLC, propane safety, safety and posted in Current Issue, Featured

Photo courtesy of the Propane Education & Research Council

Letting professionals handle gas system maintenance

July 28, 2017 By John McCoy

A little air is a big problem, and so is asking homeowners to perform certain tasks on their appliances.

This article is tagged with John McCoy, McCoy Leavitt Laskey LLC, National Fire Protection Association (NFPA), NFPA 54, propane safety and posted in Current Issue, Featured

How customer service can make or break a legal case

May 29, 2017 By John McCoy

Propane marketers’ actions during customer service work can make or break a case.

This article is tagged with customer service, John McCoy, propane marketer and posted in Current Issue, Featured

Explosion case offers insights on policies, business risks

April 7, 2017 By John McCoy

An explosion case teaches us about insurance policies and business risks.

This article is tagged with insurance, John McCoy, lawsuits and posted in Current Issue, Featured

Photo: Joe_Potato/iStock/Getty Images Plus/Getty Images

Avoiding propane tank placement issues

December 19, 2016 By John McCoy

Of the many claims and lawsuits arising from propane fires and explosions, the majority of them focus on tank placement issues.

This article is tagged with John McCoy, NFPA 58, propane industry, propane safety and posted in Current Issue

Gas grill case heats up

November 2, 2016 By John McCoy

Wal-Mart fends off a product defect claim after a condo patio fire.

This article is tagged with fire, John McCoy, McCoy Leavitt Laskey LLC and posted in Current Issue

Marketer dismissed from fire case under immunity law

September 6, 2016 By John McCoy

A Missouri marketer is dismissed from a fire case under immunity law.

This article is tagged with John McCoy, McCoy Leavitt Laskey LLC, MFA Oil and posted in Current Issue

Causes of grill fires

July 31, 2016 By John McCoy

Going inside the numbers helps us to form consumer safety messages for grilling.

This article is tagged with grilling, John McCoy, National Fire Protection Association (NFPA), propane industry, propane safety, U.S. Consumer Product Safety Commission (CPSC) and posted in Current Issue, Featured

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