Guest column: Remembering Bill Denny
March 5, 2013 By LP Gas
One of the finest “characters” whom I ever knew in the propane industry was a cowboy out of…
Read More Connect with customers by listening, understanding
February 15, 2013 By LP Gas
Do you know your customers? Sounds like an elementary question, but do you really know your customers? As…
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On the road with a Top 50 retailer
February 11, 2013 By Kevin Yanik
What happens on the industry’s front lines? LP Gas editors spend two days and log hundreds of miles…
Read More Texas retailer’s unique website is handy customer service tool
February 8, 2013 By Kevin Yanik
On average, Steve McKay says about six customer emails come in overnight with propane-related questions and concerns.
Read More Increasing residential propane sales may mean adjusting your approach
February 8, 2013 By Tom Jaenicke
Don’t let your energy competitors, mainly electricity, continue to gain market share because you have turned your back on the challenge.
Read More Are you prepared for realities of litigation in CSST incidents?
February 8, 2013 By John McCoy
Much has been written in industry publications about problems associated with corrugated stainless steel tubing, which can be compromised by lightning strikes.
Read More Accident-free environment leads to competitive insurance premiums
February 8, 2013 By Jay Johnston
The insurance industry has had its ups and downs, and the past is littered with insurance companies that failed to make a profit insuring propane marketers.
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New strategy connects propane retailers, homebuilders at local level
February 6, 2013 By Jennifer Webb
Homebuilders are struggling. In recent years, families have chosen to stay put, choosing smaller remodeling projects rather than…
Read More West turns wild with extreme cold, marketers scrambling for supply
February 6, 2013 By Brian Richesson
As the bitterly cold air moved in the West, states of emergencies were declared and HOS exemptions granted, allowing propane delivery drivers to meet demand.
Read More Signs in Washington point to renewed focus on energy, environmental policies
February 6, 2013 By Lisa Bontempo
The hard-fought elections are over, the fiscal cliff has been avoided in the near term, President Barack Obama…
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