The power of ‘thank you’
July 13, 2015 By Ken Albrecht
Former CBS anchor Dan Rather interviewed a 25-year-old several years ago who had emigrated from Cuba and opened…
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How to cultivate referrals in a professional way
April 16, 2015 By Ken Albrecht and LP Gas
A man recently referred his landscaper to a business associate but never heard whether it had worked out….
Read More Propane’s presence felt at Tri-State Alternative Fueling Expo
March 19, 2015 By Kristie Kubovic and LP Gas
Themed “Success Stories,” the second annual Tri-State Alternative Fueling Expo & Conference was held Feb. 24-26 at the…
Read More Taking action trumps waiting for perfection
February 24, 2015 By Ken Albrecht and LP Gas
Just before World War II, British engineer Robert Watson Watt was determined to finish development of a fledgling…
Read More Mobile applications for the propane industry: Separating friend from foe
February 19, 2015 By Bill Stomp and LP Gas
Technology is the great enabler – and the powerful enemy – of the propane industry. This paradox is the result of a…
Read More Retailer: Heating season adjustments made, but concerns remain
December 1, 2014 By Kevin Yanik
More storage and suppliers. Better planning and programs. Propane retailers in the Upper Midwest made a number of…
Read More Don’t let distractions knock your company off course
October 9, 2014 By Ken Albrecht
A perfectly functional passenger jet crashed in the Florida Everglades in December of 1972. Eastern Airlines Flight 401…
Read More Get creative and strive to give remarkable service
September 5, 2014 By Ken Albrecht and LP Gas
A customer stopped in the office to close her account because she was moving out of town. As…
Read More Outdoor living an opportunity to boost residential propane sales
August 21, 2014 By Kevin Yanik
The residential propane market’s decline is alarming. According to the American Petroleum Institute, residential propane sales fell 35…
Read More Don’t keep your customers waiting and wondering
May 28, 2014 By Ken Albrecht and LP Gas
An older man called the police to report that someone was breaking into his shed. The dispatcher explained…
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