Taking action trumps waiting for perfection
February 24, 2015 By Ken Albrecht and LP Gas
Just before World War II, British engineer Robert Watson Watt was determined to finish development of a fledgling…
Read More Mobile applications for the propane industry: Separating friend from foe
February 19, 2015 By Bill Stomp and LP Gas
Technology is the great enabler – and the powerful enemy – of the propane industry. This paradox is the result of a…
Read More Retailer: Heating season adjustments made, but concerns remain
December 1, 2014 By Kevin Yanik
More storage and suppliers. Better planning and programs. Propane retailers in the Upper Midwest made a number of…
Read More Don’t let distractions knock your company off course
October 9, 2014 By Ken Albrecht
A perfectly functional passenger jet crashed in the Florida Everglades in December of 1972. Eastern Airlines Flight 401…
Read More Get creative and strive to give remarkable service
September 5, 2014 By Ken Albrecht and LP Gas
A customer stopped in the office to close her account because she was moving out of town. As…
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Outdoor living an opportunity to boost residential propane sales
August 21, 2014 By Kevin Yanik
The residential propane market’s decline is alarming. According to the American Petroleum Institute, residential propane sales fell 35…
Read More Don’t keep your customers waiting and wondering
May 28, 2014 By Ken Albrecht and LP Gas
An older man called the police to report that someone was breaking into his shed. The dispatcher explained…
Read More Ask questions to uncover, ease customers’ pain
April 22, 2014 By Ken Albrecht and LP Gas
A woman approached a stock boy in the produce section of a grocery store one day and asked…
Read More Employee knowledge of company history enhances loyalty
March 4, 2014 By Ken Albrecht
Do your employees know the history of your company and how it started? Several days after the 1906…
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Oceanic quirk blamed for record-low temps in January
February 4, 2014 By Kevin Yanik
January is finally gone, and many propane retailers in the eastern United States are hoping February offers an…
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