Talk triggers spark conversation, generate sales
March 21, 2019 By Ken Albrecht
Effective talk triggers are remarkable, relevant, reasonable and repeatable and prompt customers to spread the word about your company.
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Ferrellgas acquires Reliable Propane
March 4, 2019 By Joe McCarthy
Ferrellgas acquired Reliable Propane, a Sikeston, Missouri-based third-party Blue Rhino distributor with operations in the Midwest and South.
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Organizing phone calls, calendar items
March 8, 2017 By Ken Albrecht
Old methods for organizing your phone messages and your calendar not cutting it. What’s the best solution?
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Agreements with staff members make all of the difference
December 22, 2016 By Ken Albrecht
Have you ever become frustrated when a staff member fails to follow through on a project or request? The problem may be that we failed to understand the difference between an expectation and an agreement.
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One’s true test comes when faced with unexpected situations
October 27, 2016 By Ken Albrecht
The people you rely on most in your business are probably the people who know how to deal with ambiguity.
Read More Teaching staff members the art of problem solving
August 25, 2016 By Ken Albrecht
When staff members habitually come to you with their questions, they are passing the responsibility of the outcome onto you.
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Setting your propane company apart from the competition
June 13, 2016 By Brian Richesson
With propane delivery functions being equal, what really sets one retail propane operation apart from another?
Read More Sorting out uncommitted employees
February 4, 2016 By Ken Albrecht
In a bacon and egg breakfast, the chicken is involved, but the pig is committed. Is there a…
Read More Strive to serve others – through work and in retirement
December 31, 2015 By Ken Albrecht
Retirement has been described as “twice the man and half the pay.” Retirement is a fairly new concept…
Read More Serve your customers by solving problems in creative ways
October 27, 2015 By Ken Albrecht
Many of us know the frustration of having to wait on an airplane when flight operations are delayed….
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