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Mitigate software vulnerabilities

February 8, 2022 By Christopher Caywood

Christopher Caywood encourages propane retailers to address network and software security to protect their business and customers.

This article is tagged with digital media, marketing, propane software, retailer technology, security, software, technology and posted in Current Issue, Featured, From the Magazine

Customer contact: Shift from snail mail to digital communication

December 16, 2021 By Christopher Caywood

Christopher Caywood explains how his company has shifted to digital communications and why it makes sense from demographic and cost standpoints.

This article is tagged with COVID-19, customer service, marketing, retailer technology, technology and posted in Blue Flame Blog, Current Issue, From the Magazine

Technology expedites fall propane deliveries

September 16, 2021 By Christopher Caywood

Christopher Caywood explains how technology can mitigate the risk of winter price spikes and product shortages for propane retailers.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, retailer technology, technology, winter and posted in Blue Flame Blog, Current Issue, From the Magazine

Set a technology strategy

June 17, 2021 By Christopher Caywood

Technology is a key component of strategy, and you ought to have a technology strategy that fits into your overall business strategy.

This article is tagged with business strategy, Caywood Propane Gas Inc., Christopher Caywood, marketing, retailer technology, technology and posted in Blue Flame Blog, Current Issue, From the Magazine

Add virtual learning to your training program

January 28, 2021 By Christopher Caywood

Virtual instruction done right can be as good as or better than in-person instruction, especially when combined with hands-on experiential learning.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, PERC, Propane Education & Research Council (PERC), retailer technology and posted in Blue Flame Blog, Current Issue, From the Magazine

Tank monitors are almost as important as the other appurtenances that you connect to your tank. Photo: Joe_Potato/iStock / Getty Images Plus/Getty images

The value of tank monitors exceeds their cost

November 16, 2020 By Christopher Caywood

Christopher Caywood explains why he believes tank monitors are almost as important as the other appurtenances you connect to your tank.

This article is tagged with Christopher Caywood, retailer technology, tank monitoring and posted in Current Issue, Featured, From the Magazine

Photo: Chainarong Prasertthai/iStock / Getty Images Plus/Getty Images;

Digital services free up time but require more technical support

September 29, 2020 By Christopher Caywood

Technical challenges and customer requests for technical support increase with portal and app activity. Find out how to best handle technical support.

This article is tagged with Christopher Caywood, retailer technology and posted in Current Issue, Featured

Videoconferencing will benefit marketers beyond the pandemic

July 30, 2020 By Christopher Caywood

The coronavirus pandemic has shined a light on little-used videoconferencing, a tool that can make you, your business and your team more effective.

This article is tagged with communication, retailer technology, technology and posted in Blue Flame Blog, Current Issue

Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Improve customer service with technology

January 31, 2020 By Christopher Caywood

Christopher Caywood defines great service and explains how his propane operation uses technology to improve the customer experience.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service, retailer technology and posted in Current Issue, Featured

It's time to take your fillings digital. Photo: Rawpixel/iStock/Getty Images Plus/Getty Images

Bringing the 21st century to your customers

December 3, 2019 By Christopher Caywood

Mobile and web offerings can differentiate your propane operation from competitors while attracting new customers to your business.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, retailer technology and posted in Current Issue, Featured

TAG: retailer technology