call center. Photo: iStock.com/gorodenkoff

What to tell a customer who smells gas

April 4, 2018 By LP Gas

Customer service representatives are particularly important when a customer reports a leak, says John Hansen, a partner at McCoy, Leavitt and Laskey LLC.

This article is tagged with propane safety and posted in Current Issue, Featured

Aligning LP Gas magazine with your business needs

March 30, 2018 By Brian Richesson

It’s been more than 10 years since the LP Gas design and editorial teams took a broad brush to these pages, and this year we’ve done it again.

This article is tagged with Brian Richesson, propane industry, rebranding and posted in Current Issue, Featured

EAB insights: Highlights of working in the propane industry

March 30, 2018 By LP Gas

Members of LP Gas magazine’s editorial advisory board share some highlights on working in the propane industry.

This article is tagged with Cost Management Solutions, Dale Delay, Greg Noll, Jim Renaldo, Mike Walters, Superior Energy Systems, tom jaenicke, Warm Thoughts Communications and posted in Current Issue

A redesign for changing times

March 30, 2018 By Brian Kanaba

It is our honor and pleasure to unveil to you the redesign of LP Gas magazine.

This article is tagged with Brian Kanaba, propane industry, rebranding and posted in Current Issue

Giving human resources the attention it deserves

March 28, 2018 By Cathy Wallace

Human resources is not typically a position that is thought about as a critical role in a company.

This article is tagged with Cathy Wallace, hiring, HR Solutions, human resources, San Isabel Services Propane and posted in Current Issue, Featured

It is important to include all your employees in performance-based pay programs, even those for whom it might be difficult to measure quantifiable results. Photo by Megan Smalley

Keeping employee retention at top of mind

March 26, 2018 By Phillip M. Perry

In a labor market growing tighter every month, employers must take steps to obviate the loss of their top-performing employees.

This article is tagged with employee, employee retention, Phillip M. Perry and posted in Current Issue, Featured

Why CMS software is important for your technology strategy

March 23, 2018 By Christopher Caywood

Through a combination of considered choices and trial and error, we figured out our CMS is the most important software component of our technology strategy.