As I travel around the country talking to retailers, most are quick to mention that customer service and loyalty are what set their business apart from the competition. But, much like safety, I have to wonder how many offer only lip service.
Read More Actions have always been influenced by politics and consensus. It’s much easier to sort out right and wrong when hindsight is 20/20 and situational ethics having been exposed for what they are. But passions run deep and old ways are hard to change. We also don’t like our dirty laundry aired to the world, even when it’s for our own good.
Read More Arecent study of the major causes and costs of workplace injuries and illnesses in the propane industry found the industry to be slightly better on average than other industries as a whole.
Read More With the average payment for workers’ compensation claims among U.S. propane retailers peaking at $4,800 in 2000, business owners should be taking steps to gain control of these costs. Experts say there are effective ways to reduce the probability and control the frequency and costs associated with workplace injuries, but success requires cooperation from everyone in the organization.
Read More It was a Sunday afternoon at the end of summer. Within days, 14-year-old Michael McCarty would be starting the ninth grade at a nearby private school.
Read More When the CLEAR Act passed the House and Senate late last summer, and was signed into law in August, many in the propane industry were thrilled with the possibilities. With tax credits now available for the implementation and use of alternative fuel in cleaner, more environmentally friendly vehicles, propane sales were sure to grow.
Read More LP Gas lists its 2006 top propane retailer rankings.
Read More Each year, retail propane marketers face a whole new set of issues. In 2005, wholesale propane prices seemed to cause the most headaches, pushing retailers to look at new ways to become more profitable.
Read More Corrosion consistently puts a crimp on regulators — it causes moving parts to hold fast, creates safety hazards and prompts inopportune service calls.
Read More Propane industry engineers are not sitting idle as truckers face pressure to cut pollution from tractor-trailer engines left running once the rigs complete a long day’s haul.
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