NCPERF, SEPATEC launch statewide CSR training initiative

August 5, 2025 By Chris Markham

The two industry organizations hosted a statewide customer service representative training series in July.

This article is tagged with customer service, North Carolina, Southeast Propane Alliance, training, Warm Thoughts Communications and posted in News

While artificial intelligence is used to perform tasks that humans would otherwise do, the human touch is still vital when doing business. (Photo: ipopba/iStock / Getty Images Plus/Getty Images)

Propane meets AI for smarter marketing, stronger sales

August 4, 2025 By Ben Gutkin

Ben Gutkin, vice president of marketing services at Warm Thoughts Communications, shares how AI marketing tools can improve business.

This article is tagged with artificial intelligence (AI), July 2025, marketing, Warm Thoughts Communications and posted in Current Issue, Featured, From the Magazine

How are propane industry leaders using AI to help their businesses?

January 15, 2025 By Chris Markham

Industry leaders share their perspectives on artificial intelligence and the roles it can play in propane business operations.

This article is tagged with ADD Systems, Anova, artificial intelligence (AI), Cargas, January 2025, LP Gas Growth Summit, National Propane Gas Association (NPGA), One-Tank, Otodata, Rural Computer Consultants (RCC), tank monitoring, Texas Propane Gas Association, Warm Thoughts Communications and posted in Current Issue, Featured, From the Magazine

Propane’s presence: Vacation uncovers many opportunities

December 26, 2024 By Tom Jaenicke

Versatility and portability take propane everywhere — including on Tom Jaenicke’s recent vacation.

This article is tagged with December 2024, Marketing Mix, Oregon, tom jaenicke, Warm Thoughts Communications, Washington State and posted in Blue Flame Blog, Current Issue, From the Magazine

Photo: Maudib/iStock / Getty Images Plus/Getty Images

Make propane a standard tool of the trade

June 27, 2024 By Tom Jaenicke

Builders and remodelers in your propane marketing area are ramping up new home starts and remodeling projects this time of the year.

This article is tagged with June 2024, Marketing Mix, Warm Thoughts Communications and posted in Blue Flame Blog, Current Issue, From the Magazine

Respond to DOE rulemakings

April 25, 2024 By Tom Jaenicke

Don’t let actions and recent rulemaking activities by the Department of Energy (DOE) force your customers to drift.

This article is tagged with April 2024, Department of Energy (DOE), legal, Marketing Mix, propane appliances, regulations, tom jaenicke, Warm Thoughts Communications and posted in Blue Flame Blog, Current Issue, From the Magazine

Propane users have better ways to save than switching to natural gas

February 15, 2024 By Tom Jaenicke

Propane customers should know the pros and cons of switching to natural gas and why sticking with propane is the better choice.

This article is tagged with energy bill, energy efficiency, February 2024, Marketing Mix, natural gas, propane appliances, tom jaenicke, Warm Thoughts Communications and posted in Blue Flame Blog, Current Issue, From the Magazine

Image: Good_Stock/iStock / Getty Images Plus/Getty Images

Net Promoter Score ranks customer perceptions

January 22, 2024 By Danielle Pesta

Find out how the Net Promoter Score provides insight about customer satisfaction and how likely they are to recommend your propane company.

This article is tagged with customer relations, customer service, digital media, January 2024, marketing, propane customers, survey, the digital space, Warm Thoughts Communications and posted in Current Issue, Featured, From the Magazine

Share resolutions with customers and staff. (Photo: Adam Yee/iStock / Getty Images Plus/Getty Images)

New Year’s resolutions for propane marketers

January 1, 2024 By Tom Jaenicke

This year, resolve to make yourself and the propane industry stronger. Share resolutions for propane with customers and employees.

This article is tagged with business plan, December 2023, Marketing Mix, Warm Thoughts Communications and posted in Current Issue, Featured, From the Magazine

Deliver reliable propane service

November 2, 2023 By Tom Jaenicke

Market the fact that your business can offer reliable propane service to customers, even during extended electric grid failures.

This article is tagged with marketing, Marketing Mix, tom jaenicke, Warm Thoughts Communications and posted in Blue Flame Blog, Current Issue, From the Magazine

TAG: Warm Thoughts Communications