Don’t let distractions knock your company off course
A perfectly functional passenger jet crashed in the Florida Everglades in December of 1972. Eastern Airlines Flight 401 crashed because... read more
Son’s sacrifice for cancer-stricken grandfather shocks family
There are very few things our 11-year-old son, Nate, doesn’t like. He’s an easy-going kid, happy doing just about anything.... read more
First winter without Cochin will pose test
More than 50,000 barrels per day of propane transportation capacity was lost with the Cochin Pipeline’s reversal this year. According... read more
Get creative and strive to give remarkable service
A customer stopped in the office to close her account because she was moving out of town. As she walked... read more
Outdoor living an opportunity to boost residential propane sales
The residential propane market’s decline is alarming. According to the American Petroleum Institute, residential propane sales fell 35 percent between... read more
Texas propane retailer corrals rodeo business
The home heating season typically winds down for Texas-based Buster Brown Propane around February or March. So the start of... read more
Canadian pipeline’s approval a reminder of what U.S. is missing
The Canadian government approved a pipeline June 17 that will move oil from Alberta, Canada, to the Pacific Coast, where... read more
Political insights from a Pulitzer Prize-winning columnist at Propane Days
A highly conservative columnist spoke to a highly conservative industry about all things politics, kicking off the National Propane Gas... read more
Don’t keep your customers waiting and wondering
An older man called the police to report that someone was breaking into his shed. The dispatcher explained that there... read more
Ask questions to uncover, ease customers’ pain
A woman approached a stock boy in the produce section of a grocery store one day and asked for a... read more
