Evaluate your interruption-of-service protocol

February 7, 2020 By Eric H. Leskinen

Use this thought exercise to evaluate how prepared you are for interruption of service, including out-of-gas calls, this winter.

This article is tagged with Eric Leskinen, P3 Propane Safety and posted in Current Issue, Featured

Propane professionals collaborate on safety issues at the 2020 National Safety & Trainer’s Conference in Memphis, Tennessee. Photo by Tyler Gunter

Conference facilitates safety, training improvements

February 4, 2020 By Randy Warner

Industry events, like the 2020 National Safety & Trainer’s Conference, provide for needed communication about workforce training and safety initiatives.

This article is tagged with Eric Kuster, Randy Warner, Safety First column, Safety Trainer’s Conference, Sam McTier and posted in Current Issue, Featured

PlasMerica focuses efforts on renewable propane

February 3, 2020 By Joe McCarthy

PlasMerica, a California technology company, developed, and continues to improve, a process that converts methane gas into clean, renewable propane.

This article is tagged with renewable propane and posted in Current Issue, Featured

Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Improve customer service with technology

January 31, 2020 By Christopher Caywood

Christopher Caywood defines great service and explains how his propane operation uses technology to improve the customer experience.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service, retailer technology and posted in Current Issue, Featured

Neglecting safety issues can give you the blues

January 30, 2020 By Stuart Flatow

Damage control isn’t the best marketing strategy, but a commitment to safety is “marketing gold.” Don’t shy away from relaying safety messages to customers.

This article is tagged with Propane Education & Research Council (PERC), Safety First column, Stuart Flatow and posted in Blue Flame Blog, Current Issue

This year's survey offers busy retailers a useful tool to assess their businesses. Photo: iStock.com/kozmoat98

Assessing LPG’s progress

January 28, 2020 By Ellen Kriz

Randy Doyle provides an updated assessment of how to realize propane’s growth potential and sets new priorities for the industry.

This article is tagged with NPGA, Randy Doyle, Real Talk with Randy and posted in Current Issue, Featured

Photo of Crestwood's Rose Hill, North Carolina, terminal

2020 Propane Suppliers Guide lists top LPG product sources

January 27, 2020 By LP Gas

The Propane Suppliers Guide from LP Gas magazine is a directory of the propane industry’s top product sources.

This is posted in Current Issue, Featured

LPG Spotlight: Modern Gas

January 24, 2020 By Joe McCarthy

A Georgia retailer’s showroom, including appliances and outdoor equipment, facilitates positive propane conversations and attracts lifelong customers.

This article is tagged with Georgia, LPG Spotlight, Modern Gas and posted in Current Issue, Featured

Propane Personality: GPA Midstream leader Joel Moxley

January 21, 2020 By Brian Richesson

Joel Moxley is a former chairman of the GPA Midstream Association, the stint coming in 2013-15 with Crestwood, and now leads the group from the inside.

This article is tagged with Crestwood Equity Partners, GPA Midstream Association, Joel Moxley and posted in Current Issue, Featured

New rail terminals help address propane storage needs, logistics

January 20, 2020 By LP Gas

Midstream suppliers and propane retailers have worked to increase propane storage capacity through the addition of rail terminals.

This article is tagged with CHS Inc., Cochin Pipeline, Superior Energy Systems and posted in Current Issue, Featured

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