Call metrics matter to your propane operation
April 5, 2019 By Christopher Caywood
Propane retailers can improve their customer service operations by investing in voice over Internet protocol (VOIP) phones.
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New cylinder exchange delivery model increases convenience
October 2, 2018 By Joe McCarthy
Companies are filling a niche based on service and savings within the cylinder exchange market.
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Shopping for CMS software is like grocery shopping
June 4, 2018 By Christopher Caywood
Christopher Caywood, co-owner of Caywood Propane Gas, gives retailers tips for choosing the right customer management system software.
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Bergquist updates online storefront
May 8, 2018 By Joe McCarthy
Bergquist updated its online storefront, which, the company says, improves user experience, simplifies transactions and increases access to the product catalog.
Read More Angus Monitoring Service names customer relationship manager
April 24, 2018 By Joe McCarthy
As customer relationship manager, David Montgomery will support Gremlin tank monitor clients in the deployment of monitors.
Read More How propane marketing has changed in the past 50 years
April 16, 2018 By Tom Jaenicke
Marketing propane today is remarkably different than it was 50 years ago. Find out how.
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In the Know: Problem customers
July 13, 2017 By Cooper Wilburn
Propane Resources’ Cooper Wilburn discusses firing customers who are a drain on company resources.
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Adapting to advances in propane technology
July 3, 2017 By Tom Jaenicke
Is your company out in front of technology advances or being left behind?
Read More How customer service can make or break a legal case
May 29, 2017 By John McCoy
Propane marketers’ actions during customer service work can make or break a case.
Read More Organizing phone calls, calendar items
March 8, 2017 By Ken Albrecht
Old methods for organizing your phone messages and your calendar not cutting it. What’s the best solution?
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