Serve your customers by solving problems in creative ways
October 27, 2015 By Ken Albrecht
Many of us know the frustration of having to wait on an airplane when flight operations are delayed….
Read More Tank monitors eliminate run-outs, boost propane retailers’ reputation
July 2, 2015 By Hank Smith and LP Gas
In previous articles, we have discussed using remote tank monitoring to improve your fuel business by lowering costs…
Read More IMT adds three to its team
June 19, 2015 By Megan Smalley
Iowa Mold Tooling Co. (IMT), a manufacturer of service vehicles, truck-mounted cranes, hydraulic loaders and air compressors, announced…
Read More IMT hires customer support manager
April 7, 2015 By LP Gas
Iowa Mold Tooling Co. hired Holly McCoy-Nelson as its customer support manager. McCoy-Nelson will lead IMT’s customer service…
Read More In the Know: Why you need a company-wide communication plan
November 4, 2014 By Pat Thornton and LP Gas
In the Know is a monthly partnership between LP Gas magazine and Propane Resources. Our focus this month…
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Get creative and strive to give remarkable service
September 5, 2014 By Ken Albrecht and LP Gas
A customer stopped in the office to close her account because she was moving out of town. As…
Read More Don’t keep your customers waiting and wondering
May 28, 2014 By Ken Albrecht and LP Gas
An older man called the police to report that someone was breaking into his shed. The dispatcher explained…
Read More Ask questions to uncover, ease customers’ pain
April 22, 2014 By Ken Albrecht and LP Gas
A woman approached a stock boy in the produce section of a grocery store one day and asked…
Read More Guest column: Not knowing how to respond to customer calls can send mixed messages
March 8, 2013 By LP Gas
While visiting with some propane marketers recently, the topic of inbound telephone call content arose. There was even…
Read More Connect with customers by listening, understanding
February 15, 2013 By LP Gas
Do you know your customers? Sounds like an elementary question, but do you really know your customers? As…
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