Building the brand
January 1, 2007 By LP Gas
With rising oil and materials costs, weak winters and unsure economic times, propane retailers are always looking for additional sources of income.
Read More A vote of confidence
December 1, 2006 By Patrick Hyland
When spot propane prices at Mont Belvieu topped $1.16 this past July, I wondered if spiraling world oil costs would be the final blow that would push marketers out of the business once and for all.
Read More When it comes to safety-are you aware?
July 1, 2006 By Jay Johnston
Awareness is the first key to successful safety management. Without awareness, we may be whistling in the dark, assuming we understand exposures and degrees of risk that may impact our employees, our customers, our suppliers, our vendors, our community and our bottom line.
Read More Customer Lip Service
February 1, 2006 By Patrick Hyland
As I travel around the country talking to retailers, most are quick to mention that customer service and loyalty are what set their business apart from the competition. But, much like safety, I have to wonder how many offer only lip service.
Read More Small business pessimism
January 1, 2006 By Patrick Hyland
Here in Ohio, the perception of business conditions among small businesses is falling like the mercury during a January cold snap.
Read More Distributors: Still Vital
August 1, 2005 By LP Gas
Over the past few years, propane industry distributors have been more and more concerned about their role as the link between equipment manufacturers and propane retailers. These distributors, who have been among the staunchest supporters of the industry, say price-cutting competitors offering lower prices, but virtually no customer service, are squeezing them out. They’re frustrated over losing business to competitors who sell exclusively on bargain-basement pricing.
Read More Measuring Success
February 1, 2005 By Patrick Hyland
The real issue is whether the industry is getting more productive.
Read More Effective leaders delegate
January 1, 2005 By Carl Hughes
As you train your employee, you are also training yourself to become better at delegating.
Read More Propane accidents affect all of us
December 1, 2004 By Jay Johnston
We might not like it, but Forest Gump was right: "Stupid is as stupid does." If that seems a little rough, try explaining cause and origin to the family of a loved one who died.
Read More You don’t have to do it all yourself
December 1, 2004 By Carl Hughes
As leaders begin passing off portions of their responsibilities to others, their time becomes free to focus on direction, new opportunities and how to get the organization to a new level of performance.
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