4 categories to update your business data

July 28, 2022 By Christopher Caywood

Propane retailers should remember that databases deserve a refresh in the summer to keep customer and equipment information updated.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer relations, customer retention, retailer technology, technology and posted in Blue Flame Blog, Current Issue, From the Magazine

Always be ready for sale

June 9, 2022 By Christopher Caywood

Christopher Caywood explains why technology-supported processes drive better results, or a higher multiple, which bodes well when selling a business.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, Mergers and Acquisitions, retailer technology, technology and posted in Blue Flame Blog, Current Issue, From the Magazine

Successful companies continually customize products and services to meet customer needs. (Photo: Dilok Klaisataporn/iStock / Getty Images Plus/Getty Images)

Cultivate ‘customer intimacy’

March 18, 2022 By Christopher Caywood

Successful companies must continually customize products and services to meet customers’ changing needs in the digital age.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer service, retailer technology, technology and posted in Current Issue, Featured, From the Magazine

Photo: solarseven/iStock / Getty Images Plus/Getty Images

Mitigate software vulnerabilities

February 8, 2022 By Christopher Caywood

Christopher Caywood encourages propane retailers to address network and software security to protect their business and customers.

This article is tagged with digital media, marketing, propane software, retailer technology, security, software, technology and posted in Current Issue, Featured, From the Magazine

Customer contact: Shift from snail mail to digital communication

December 16, 2021 By Christopher Caywood

Christopher Caywood explains how his company has shifted to digital communications and why it makes sense from demographic and cost standpoints.

This article is tagged with COVID-19, customer service, marketing, retailer technology, technology and posted in Blue Flame Blog, Current Issue, From the Magazine

Technology expedites fall propane deliveries

September 16, 2021 By Christopher Caywood

Christopher Caywood explains how technology can mitigate the risk of winter price spikes and product shortages for propane retailers.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, retailer technology, technology, winter and posted in Blue Flame Blog, Current Issue, From the Magazine

Set a technology strategy

June 17, 2021 By Christopher Caywood

Technology is a key component of strategy, and you ought to have a technology strategy that fits into your overall business strategy.

This article is tagged with business strategy, Caywood Propane Gas Inc., Christopher Caywood, marketing, retailer technology, technology and posted in Blue Flame Blog, Current Issue, From the Magazine

Add virtual learning to your training program

January 28, 2021 By Christopher Caywood

Virtual instruction done right can be as good as or better than in-person instruction, especially when combined with hands-on experiential learning.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, PERC, Propane Education & Research Council (PERC), retailer technology and posted in Blue Flame Blog, Current Issue, From the Magazine

Tank monitors are almost as important as the other appurtenances that you connect to your tank. Photo: Joe_Potato/iStock / Getty Images Plus/Getty images

The value of tank monitors exceeds their cost

November 16, 2020 By Christopher Caywood

Christopher Caywood explains why he believes tank monitors are almost as important as the other appurtenances you connect to your tank.

This article is tagged with Christopher Caywood, retailer technology, tank monitoring and posted in Current Issue, Featured, From the Magazine

Photo: Chainarong Prasertthai/iStock / Getty Images Plus/Getty Images;

Digital services free up time but require more technical support

September 29, 2020 By Christopher Caywood

Technical challenges and customer requests for technical support increase with portal and app activity. Find out how to best handle technical support.

This article is tagged with Christopher Caywood, retailer technology and posted in Current Issue, Featured

TAG: retailer technology