How to tackle negative reviews
October 6, 2023 By Danielle Pesta
The cost of ignoring poor feedback is too high for your propane business. Learn how to manage negative reviews constructively.
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Create meaningful customer communication
May 25, 2023 By Tom Jaenicke
In his latest column, Tom Jaenicke encourages retailers to let customers know about the sustainability of the propane business.
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4 categories to update your business data
July 28, 2022 By Christopher Caywood
Propane retailers should remember that databases deserve a refresh in the summer to keep customer and equipment information updated.
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In the Know: Generating revenue
July 26, 2022 By Cooper Wilburn
While a fee-based model may be slightly more expensive for propane customers, over time it should help decrease the volatility of market pricing.
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LPG Spotlight: Superior Propane
September 1, 2020 By Carly Bemer
Focused on retaining more customers, Ontario-based Superior Propane partnered with an analytics platform to ensure high-quality customer service.
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Market Hardware develops custom mobile apps
April 1, 2020 By Ellen Kriz
Market Hardware’s iPhone/Android customer-facing mobile app is custom-made with the branding, messaging and operational requirements of each retailer.
Read More What keeps propane retailers up at night?
January 3, 2017 By Kevin Yanik
In an LP Gas survey of 100 propane retailers, customer retention (41 percent) ranks highest on the list of retailer worries.
Read More Propane industry takeaways from 2016
December 15, 2016 By Brian Richesson
Here’s what the propane industry can take away from 2016.
Read More Pricing: Balance on the fulcrum
January 1, 2003 By LP Gas
To prepare for this article on pricing, I surveyed a region in the country — similar to the market most of you live in — that is healthy, both in terms of the retail market environment and the general economy. This multi-county region is comprised of the expected mix of retail propane marketers: 10 independently owned propane distributors, four multi-state marketers and two cooperatives.
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