
How to tackle negative reviews
October 6, 2023 By Danielle Pesta
The cost of ignoring poor feedback is too high for your propane business. Learn how to manage negative reviews constructively.
Read MoreIn his latest column, Tom Jaenicke encourages retailers to let customers know about the sustainability of the propane business.
Read MorePropane retailers should remember that databases deserve a refresh in the summer to keep customer and equipment information updated.
Read MoreWhile a fee-based model may be slightly more expensive for propane customers, over time it should help decrease the volatility of market pricing.
Read MoreFocused on retaining more customers, Ontario-based Superior Propane partnered with an analytics platform to ensure high-quality customer service.
Read MoreMarket Hardware’s iPhone/Android customer-facing mobile app is custom-made with the branding, messaging and operational requirements of each retailer.
Read MoreIn an LP Gas survey of 100 propane retailers, customer retention (41 percent) ranks highest on the list of retailer worries.
Read MoreHere’s what the propane industry can take away from 2016.
Read MoreTo prepare for this article on pricing, I surveyed a region in the country — similar to the market most of you live in — that is healthy, both in terms of the retail market environment and the general economy. This multi-county region is comprised of the expected mix of retail propane marketers: 10 independently owned propane distributors, four multi-state marketers and two cooperatives.
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