TAG: Warm Thoughts Communications

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Net Promoter Score ranks customer perceptions

January 22, 2024 By

Find out how the Net Promoter Score provides insight about customer satisfaction and how likely they are to recommend your propane company.

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Share resolutions with customers and staff. (Photo: Adam Yee/iStock / Getty Images Plus/Getty Images)

New Year’s resolutions for propane marketers

January 1, 2024 By

This year, resolve to make yourself and the propane industry stronger. Share resolutions for propane with customers and employees.

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Deliver reliable propane service

November 2, 2023 By

Market the fact that your business can offer reliable propane service to customers, even during extended electric grid failures.

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How to tackle negative reviews

October 6, 2023 By

The cost of ignoring poor feedback is too high for your propane business. Learn how to manage negative reviews constructively.

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Successful companies continually customize products and services to meet customer needs. (Photo: Dilok Klaisataporn/iStock / Getty Images Plus/Getty Images)

Why online reviews matter

August 18, 2023 By

Online reviews help build propane’s reputation and can attract new customers to your company. Learn how to make the most of them.

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Newsletters still work hard for propane operations

July 6, 2023 By

Customer newsletters are still the most effective tool for propane retailers to reach their customers directly with no overlap or shortfall in distribution.

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New York bans gas in some new buildings

June 9, 2023 By

New York has become the first U.S. state to pass legislation that bans the use of fossil fuels in new construction.

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Create meaningful customer communication

May 25, 2023 By

In his latest column, Tom Jaenicke encourages retailers to let customers know about the sustainability of the propane business.

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Jaenicke is a staunch advocate for propane. (Photo courtesy of Tom Jaenicke)

LP Gas Hall of Fame profile: Tom Jaenicke

April 14, 2023 By

Think of any job in the retail propane business, and Tom Jaenicke has probably done it during his 55-year tenure in the industry.

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Embrace ‘grid anxiety’ opportunities

January 26, 2023 By

With rising anxiety about grid reliability, Tom Jaenicke explains why propane retailers should make power generation a part of their propane future.

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