Higher energy prices hurt us all

February 22, 2022 By Tom Jaenicke

Tom Jaenicke suggests propane retailers let their customers know that they share the pain of higher energy prices caused by inflation.

This article is tagged with crude prices, customer relations, customer service, marketing, Marketing Mix, propane prices, propane supply, supply and pricing, tom jaenicke, U.S. Energy Information Administration (EIA) and posted in Blue Flame Blog, Current Issue, Featured, From the Magazine

Bergquist introduces 2-day subscription shipping program

April 9, 2019 By Allison Kral

Bergquist is introducing Select Ship, a two-day shipping initiative for all customer deliveries in the contiguous United States, to the propane industry.

This article is tagged with Bergquist, customer relations, Lauren Clark, Southeastern Convention & International Propane Expo and posted in News

In the Know: Problem customers

July 13, 2017 By Cooper Wilburn

Propane Resources’ Cooper Wilburn discusses firing customers who are a drain on company resources.

This article is tagged with business, Cooper Wilburn, customer relations, customer service, propane resources and posted in Blue Flame Blog, Events

Add value through accounts receivable management plan

May 1, 2008 By Carl Hughes

A quality program incorporates quality customers and clear expectations

This article is tagged with business, business plan, Carl Hughes, customer relations, Guest column, management, propane distributors, propane industry and posted in Current Issue

Discount pricing impacts safety

May 1, 2006 By Jay Johnston

Have you ever noticed that certain products maintain their margin,while similar products are discounted to death?

This article is tagged with customer relations, Guest column, jay johnston, propane safety, regulatory, safety, safety and training and posted in Current Issue

The seasonal customer conundrum

March 1, 2006 By John McCoy

Virtually all propane marketers have seasonal customers, primarily on their residential accounts and usually in areas where vacationing is a big part of the local economy. People often purchase second homes or have a hunting lodge that they might only use for a portion of the year or just on weekends.

This article is tagged with customer relations, Guest column, heating, John McCoy, legal, propane delivery, residential and posted in Current Issue

Reminders require creativity, diligence

June 1, 2004 By LP Gas

It seems these days that customers largely ignore or fail to appreciate the safety information we give them.

This article is tagged with communication, customer relations, customer service, education, Guest column, propane safety, safety, safety and training and posted in Current Issue

Homework can add to bottom line

February 1, 2004 By LP Gas

This winter is shaping up to be the kind of cold season we in the propane industry always wish for. With bitter cold temperatures blanketing much of the country, this winter will undoubtedly prove a profitable one for marketers.

This article is tagged with customer relations, customer service, heating season, propane marketers, propane retail operation, propane retail operations, residential and posted in Current Issue

Team up with builders to boost profits

November 1, 2003 By LP Gas

Those looking to grow their businesses have many options when it comes to marketing strategies.

This article is tagged with business, customer relations, customer service, Guest column, propane industry, propane marketer and posted in Current Issue

Marketing: It’s everything you do

October 1, 2003 By LP Gas

Marketing is no longer just about what you say to the public about your product or service. It’s everything you say and do.

This article is tagged with advertising, bobtail drivers, customer relations, customer service, marketing, propane marketers, propane retail operation, propane retail operations, showroom and posted in Current Issue

TAG: customer relations