NCPERF, SEPATEC launch statewide CSR training initiative

August 5, 2025 By Chris Markham

The two industry organizations hosted a statewide customer service representative training series in July.

This article is tagged with customer service, North Carolina, Southeast Propane Alliance, training, Warm Thoughts Communications and posted in News

Photo: B4LLS/iStock / Getty Images Plus/Getty Images

What you don’t know about your customer service is hurting you

May 29, 2025 By Christopher Caywood

Christopher Caywood, co-owner of Caywood Propane Gas Inc., shares data regarding customer service.

This article is tagged with Caywood Propane Gas Inc., Christopher Caywood, customer relations, customer service, customers, May 2025 and posted in Current Issue, From the Magazine

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Your website should be your customer contact portal

April 30, 2025 By Tom Jaenicke

Tom Jaenicke encourages readers to drive customers and prospects to their website, not their office.

This article is tagged with April 2025, customer relations, customer service, marketing, Marketing Mix, tom jaenicke, website and posted in Current Issue, From the Magazine

(Image: Epstudio2/iStock/Getty Images Plus)

In the Know: What can propane marketers do to make 2025 their best year yet?

March 2, 2025 By Tammy Day

Tammy Day, director of marketing and communications at Propane Resources, shares key steps to make the most of 2025.

This article is tagged with customer service, February 2025, In the Know, marketing, Propane Resources LLC, Tammy Day, technology, training and posted in Current Issue, From the Magazine

Customer service, performance reviews and project planning are among the operational tasks AI can perform. (Photo: B4LLS/iStock / Getty Images Plus/Getty Images)

New AI-supported tools enhance customer communication

January 16, 2025 By Christopher Caywood

Christopher Caywood breaks down how his company, Caywood Propane Gas Inc., uses AI.

This article is tagged with artificial intelligence (AI), Caywood Propane Gas Inc., Christopher Caywood, customer service, January 2025 and posted in Current Issue, From the Magazine

AI explored in Cargas’ 6th annual technology trends report

January 14, 2025 By Brian Richesson

The Top Technology Trends in Fuel Delivery Benchmarking Report explores the ever-evolving role of technology for fuel delivery companies.

This article is tagged with artificial intelligence (AI), Cargas, customer service, propane delivery, propane delivery software, propane technology, tank monitoring and posted in News

Seth Dimacchia, right, and his brother Charlie at the 2024 Ravenna, Ohio, Balloon A-Fair. (Photo courtesy of Acorn LPG)

LPG Spotlight: Acorn LPG

November 15, 2024 By Chris Markham

Seth Dimacchia is both a college student and the owner of Acorn LPG, a propane company he runs to honor his father’s legacy.

This article is tagged with customer service, LPG Spotlight, November 2024, Ohio, propane supplier and posted in Featured, Current Issue, From the Magazine

Cargas Energy unveils new service quoting system

August 21, 2024 By Chris Markham

Cargas Energy developed a service quoting system to help service technicians and back-office staff with customer interactions.

This article is tagged with August 2024, Cargas, customer service, new products, technology and posted in New Products

Image: Good_Stock/iStock / Getty Images Plus/Getty Images

Net Promoter Score ranks customer perceptions

January 22, 2024 By Danielle Pesta

Find out how the Net Promoter Score provides insight about customer satisfaction and how likely they are to recommend your propane company.

This article is tagged with customer relations, customer service, digital media, January 2024, marketing, propane customers, survey, the digital space, Warm Thoughts Communications and posted in Current Issue, Featured, From the Magazine

Refresh your website for heating season

October 24, 2023 By Danielle Pesta

Propane marketers should consider a website checkup as the busy season heats up. Here are a few reasons to consider a website refresh.

This article is tagged with customer service, digital media, heating season, marketing, SEO, social media, the digital space, website and posted in Current Issue, Featured, From the Magazine

TAG: customer service