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Net Promoter Score ranks customer perceptions

January 22, 2024 By Danielle Pesta

Find out how the Net Promoter Score provides insight about customer satisfaction and how likely they are to recommend your propane company.

This article is tagged with customer relations, customer service, digital media, January 2024, marketing, propane customers, survey, the digital space, Warm Thoughts Communications and posted in Current Issue, Featured, From the Magazine

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Refresh your website for heating season

October 24, 2023 By Danielle Pesta

Propane marketers should consider a website checkup as the busy season heats up. Here are a few reasons to consider a website refresh.

This article is tagged with customer service, digital media, heating season, marketing, SEO, social media, the digital space, website and posted in Current Issue, Featured, From the Magazine

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How to tackle negative reviews

October 6, 2023 By Danielle Pesta

The cost of ignoring poor feedback is too high for your propane business. Learn how to manage negative reviews constructively.

This article is tagged with customer relations, customer retention, customer service, digital media, marketing, social media, the digital space, Warm Thoughts Communications and posted in Current Issue, Featured, From the Magazine

Cargas, P3 partner on software integration

September 20, 2023 By Ellen Kriz

P3 Propane Safety and Cargas Energy released Phase 2 of their integration, which includes new features developed on behalf of mutual customers shared by the two software platforms.

This article is tagged with Cargas, customer service, P3 Propane Safety, propane software, safety, software and posted in New Products

Steps to take when competitors fill your leased tanks

August 31, 2023 By John McCoy

John McCoy offers suggestions to protect company property when you come across a competitor filling your leased propane tanks.

This article is tagged with competition, customer service, John McCoy, legal, Legal Brief, McCoy Leavitt Laskey LLC, propane tanks and posted in Blue Flame Blog, Current Issue, From the Magazine

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8 ways to use technology to boost a propane company’s image

August 1, 2023 By Christopher Caywood

Caywood Propane Gas reviewed its digital advertising with its outside experts, and it strayed into a conversation around company image.

This article is tagged with community outreach, customer service, marketing, retailer technology, social media, technology and posted in Current Issue, Featured, From the Magazine

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Create meaningful customer communication

May 25, 2023 By Tom Jaenicke

In his latest column, Tom Jaenicke encourages retailers to let customers know about the sustainability of the propane business.

This article is tagged with communication, customer relations, customer retention, customer service, marketing, Marketing Mix, tom jaenicke, Warm Thoughts Communications and posted in Blue Flame Blog, Current Issue, From the Magazine

Eastern Propane & Oil reflects on 90 years in business

April 13, 2023 By Danielle Pesta

New England-based Eastern Propane & Oil marked its 90th anniversary in business in 2022. The company had multiple initiatives to celebrate.

This article is tagged with customer service, Eastern Propane & Oil, employee retention, family business, Maine, Massachusetts, Mergers and Acquisitions, New Hampshire, Rhode Island, Succession Planning, Vermont and posted in Current Issue, Featured, From the Magazine

Seek decision-making support from industry colleagues

March 23, 2023 By Christopher Caywood

When making decisions for your propane operation, talking with benchmarking colleagues can help you evaluate product options and possible trade-offs.

This article is tagged with Benchmarking Council, Caywood Propane Gas Inc., Christopher Caywood, customer service, marketing, National Propane Gas Association (NPGA), retailer technology, software, tank monitoring, website and posted in Blue Flame Blog, Current Issue, From the Magazine

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Why propane customers need an app

February 17, 2023 By Danielle Pesta

Consider building a mobile app to stay connected with your propane customers. Emily Willis of Blossman Gas explains how the company implemented an app.

This article is tagged with Blossman Gas, customer service, digital media, mobile app, mobile technology, technology, the digital space, women in propane and posted in Current Issue, Featured, From the Magazine

TAG: customer service