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Net Promoter Score ranks customer perceptions

January 22, 2024 By Danielle Pesta

Find out how the Net Promoter Score provides insight about customer satisfaction and how likely they are to recommend your propane company.

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This article is tagged with customer relations, customer service, digital media, January 2024, marketing, propane customers, survey, the digital space, Warm Thoughts Communications and posted in Current Issue, Featured, From the Magazine

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Give back to your community digitally

December 21, 2023 By Danielle Pesta

If you plan to increase your volunteer efforts this holiday season, you’re not alone. Here’s how to make a difference in your community using digital tools.

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This article is tagged with December 2023, Facebook, marketing, Marketing Mix, social media, the digital space and posted in Blue Flame Blog, Current Issue, From the Magazine

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Refresh your website for heating season

October 24, 2023 By Danielle Pesta

Propane marketers should consider a website checkup as the busy season heats up. Here are a few reasons to consider a website refresh.

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This article is tagged with customer service, digital media, heating season, marketing, SEO, social media, the digital space, website and posted in Current Issue, Featured, From the Magazine

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How to tackle negative reviews

October 6, 2023 By Danielle Pesta

The cost of ignoring poor feedback is too high for your propane business. Learn how to manage negative reviews constructively.

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This article is tagged with customer relations, customer retention, customer service, digital media, marketing, social media, the digital space, Warm Thoughts Communications and posted in Current Issue, Featured, From the Magazine

Photo: yanyong / iStock / Getty Images Plus

Write to your representatives

July 27, 2023 By Danielle Pesta

It’s never been easier to reach your elected officials. Here are some suggestions for sendings letters to legislators digitally.

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This article is tagged with Capitol Hill, digital media, energy legislation, legislation, marketing, National Propane Gas Association (NPGA), Propane Days, propane legislation, the digital space, Washington D.C. and posted in Blue Flame Blog, Current Issue, From the Magazine

Photo: Elisank79/iStock / Getty Images Plus/Getty Images

Showcase site visits from elected officials

July 3, 2023 By Danielle Pesta

Hosting a congressional site visit is an effective way to promote your propane business and the industry. Be sure to take good notes.

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This article is tagged with congress, digital media, law, legal, National Propane Gas Association (NPGA), promotion, Propane Days, social media, technology, the digital space and posted in Current Issue, Featured, From the Magazine

From left, Chelsea Uphaus, Bridget Kidd, Jessica Johnson and Freddie Ridler, with Peini Spinazzola on a video call – all driving forces behind the Women in Propane’s podcast – during this year’s Propane Expo in Nashville, Tennessee. (Photo by LP Gas staff)

Podcasting in propane: 4 questions to ask before starting a podcast

May 29, 2023 By Danielle Pesta

Wondering whether to start a podcast for your propane business? Here are four questions to ask before beginning.

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This article is tagged with digital media, National Propane Gas Association (NPGA), Rural Computer Consultants (RCC), technology, the digital space, Women in Propane Council (WIP) and posted in Current Issue, Featured, From the Magazine

Photo courtesy of Eastern Propane & Oil

How to market company milestones

April 27, 2023 By Danielle Pesta

Honoring your company’s longevity can be fun and a great discussion point with employees and customers.

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This article is tagged with Eastern Propane & Oil, the digital space and posted in Blue Flame Blog, Current Issue, From the Magazine

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Celebrating propane industry anniversaries, other milestones

April 20, 2023 By Brian Richesson

Nine inductees comprised that first class of the LP Gas Hall of Fame, and 39 of the propane industry’s legends, icons and leaders have followed their path.

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This article is tagged with 75th anniversary, Billy Prim, Don Schultz, LP Gas Hall of Fame, Missouri Propane Gas Association (MPGA), National Propane Gas Association (NPGA), Southeastern Convention & International Propane Expo, Steve Ahrens, the digital space, tom jaenicke and posted in Blue Flame Blog, Current Issue, From the Magazine