Image: Good_Stock/iStock / Getty Images Plus/Getty Images

Net Promoter Score ranks customer perceptions

January 22, 2024 By Danielle Pesta

Find out how the Net Promoter Score provides insight about customer satisfaction and how likely they are to recommend your propane company.

This article is tagged with customer relations, customer service, digital media, January 2024, marketing, propane customers, survey, the digital space, Warm Thoughts Communications and posted in Current Issue, Featured, From the Magazine

Photo by Amanda McWilliams, Blossman Gas

Faces & Places: January 2024

January 19, 2024 By LP Gas

Find images of propane industry members attending industry events, accessing continuing education and having some fun.

This article is tagged with Blossman Gas, F.W. Webb, January 2024, LPG Week, National Propane Gas Association (NPGA), Navien, World Liquid Gas Association (WLGA) and posted in Current Issue, Featured, From the Magazine

A Heat Pump Helper panel discussion at the NPGA fall board meeting in Louisville, Kentucky, included, from left, Ryan Jackson of D.F. Richard Energy, Kevin Morgan of Rinnai, Tucker Perkins of PERC and Bruce Swiecicki of NPGA. (Photo by LP Gas staff)

Industry promotes adoption of hydronic heating technology

January 16, 2024 By Brian Richesson

An industry program is giving propane marketers and their employees an opportunity to test hydronic heating technology in their own homes.

This article is tagged with Heat Pump Helper (HPH), hydronic heating technology, January 2024, Propane Education & Research Council (PERC), Rinnai and posted in Current Issue, Featured, From the Magazine

DiLeo Gas has grown from five employees to more than 40. (Photo courtesy of DiLeo Gas Inc.)

LPG Spotlight: DiLeo Gas

January 15, 2024 By Bob Sandrick

The operations director of Massachusetts-based DiLeo Gas has gotten involved in local government to keep propane in the energy discussion.

This article is tagged with January 2024, LPG Spotlight, Massachusetts and posted in Current Issue, Featured, From the Magazine

What’s worth watching in the propane industry in 2024

January 12, 2024 By Brian Richesson

There’s no shortage of storylines in the new year. Follow these eight highlights.

This article is tagged with Heat Pump Helper (HPH), hydronic heating technology, January 2024 and posted in Current Issue, Featured, From the Magazine

Smart meters allow propane marketers to receive a customer’s usage data remotely. (Photo courtesy of Otodata)

Smart meters add advantages for propane retailers, customers

January 9, 2024 By Brian Richesson

Smart meters allow propane marketers to receive a customer’s usage data remotely, among other operational and safety advantages.

This article is tagged with Bergquist, Cavagna North America, F.W. Webb, January 2024, One-Tank, Otodata, propane technology, Randy Warner, tank monitoring and posted in Current Issue, Featured, From the Magazine

While artificial intelligence is used to perform tasks that humans would otherwise do, the human touch is still vital when doing business. (Photo: ipopba/iStock / Getty Images Plus/Getty Images)

Artificial intelligence: Balancing the business benefits with potential risks

January 8, 2024 By Phillip M. Perry

Companies are using artificial intelligence in sales, inventory management, business planning, customer service and fraud detection.

This article is tagged with artificial intelligence (AI), January 2024, technology and posted in Current Issue, Featured, From the Magazine

White Mountain Oil & Propane (Photo: Lisa DuFault)

New Hampshire welcomes renewable propane

January 5, 2024 By Danielle Pesta

White Mountain Oil & Propane delivered the first gallons of renewable propane in New Hampshire to one of its commercial customers.

This article is tagged with Leslie Anderson, New Hampshire, NGL, Propane Education & Research Council (PERC), Propane Gas Association of New England (PGANE), renewable energy, renewable propane, White Mountain Oil & Propane and posted in Featured, News

Drivers of higher insurance costs are supply chain disruptions and more expensive equipment. (Photo by LP Gas staff)

Steps to conduct a pre-fill container inspection

January 2, 2024 By Benny Gay

A propane container must be visually inspected prior to being filled. Observe these requirements, and never service a defective container.

This article is tagged with Benny Gay, December 2023, National Fire Protection Association (NFPA), safety, ThompsonGas and posted in Current Issue, Featured, From the Magazine

Share resolutions with customers and staff. (Photo: Adam Yee/iStock / Getty Images Plus/Getty Images)

New Year’s resolutions for propane marketers

January 1, 2024 By Tom Jaenicke

This year, resolve to make yourself and the propane industry stronger. Share resolutions for propane with customers and employees.

This article is tagged with business plan, December 2023, Marketing Mix, Warm Thoughts Communications and posted in Current Issue, Featured, From the Magazine

Featured