Guest column: Not knowing how to respond to customer calls can send mixed messages
March 8, 2013 By LP Gas
While visiting with some propane marketers recently, the topic of inbound telephone call content arose. There was even…
Read More Community-recognized ‘Parkin boys’ say service, honesty fuel growth
March 5, 2013 By Kevin Yanik
Jim Parkin won’t try to will his 71-year-old body into attics and crawl spaces during house calls anymore.
Read More Propane marketers wield power necessary to remove barriers
March 5, 2013 By Randy Doyle
The defining question of our time is: What will it take to grow the propane industry?
Read More Corporate structure, fear often mask need to discuss safety practices
March 5, 2013 By Jay Johnston
When your safety commitments are visible, you are less likely to be accused of being the emperor with no safety clothes.
Read More Guest column: Remembering Bill Denny
March 5, 2013 By LP Gas
One of the finest “characters” whom I ever knew in the propane industry was a cowboy out of…
Read More Connect with customers by listening, understanding
February 15, 2013 By LP Gas
Do you know your customers? Sounds like an elementary question, but do you really know your customers? As…
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On the road with a Top 50 retailer
February 11, 2013 By Kevin Yanik
What happens on the industry’s front lines? LP Gas editors spend two days and log hundreds of miles…
Read More Texas retailer’s unique website is handy customer service tool
February 8, 2013 By Kevin Yanik
On average, Steve McKay says about six customer emails come in overnight with propane-related questions and concerns.
Read More Increasing residential propane sales may mean adjusting your approach
February 8, 2013 By Tom Jaenicke
Don’t let your energy competitors, mainly electricity, continue to gain market share because you have turned your back on the challenge.
Read More Are you prepared for realities of litigation in CSST incidents?
February 8, 2013 By John McCoy
Much has been written in industry publications about problems associated with corrugated stainless steel tubing, which can be compromised by lightning strikes.
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