Current Issue

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Propane Personality: EDP’s Tom Knauff

April 30, 2019 By

A conversation with the CEO and founder of Energy Distribution Partners

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The Propane Education & Research Council (PERC) held the National Safety & Trainer’s Conference in January in San Antonio. LP Gas attended the event and captured this photo of PERC’s Elena Scott, left, Stuart Flatow and Courtney Gendron. Soon after the event, Flatow announced he was stepping down as the vice president of safety and training. Photo by Joelle Harms

Stuart Flatow is stepping down, saying goodbye to PERC

April 23, 2019 By

Stuart Flatow provides his thoughts on 18 years of managing the Propane Education & Research Council’s safety and training mission.

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An online review software solution helps monitor your online reputation. Photo: iStock.com/nicoelnino

Getting the most from online reviews

April 22, 2019 By

New tools and technologies, like online review management software, are available to help safeguard the reputations of propane retailers.

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Maker’s Mark is a top-shelf purveyor of fine Kentucky bourbon sold in a distinctive squarish bottle hand-sealed in bright red wax. Photo courtesy of Maker’s Mark.

Maker’s Mark better with age and autogas

April 19, 2019 By

Propane autogas fuels popular tour buses at the Kentucky bourbon distillery, providing environmental benefits for the grounds.

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Logo: NPGA

NPGA affinity programs benefit propane retailers

April 16, 2019 By

Christine Hutcherson, director of Member Services for the National Propane Gas Association (NPGA), outlines NPGA’s current affinity program providers.

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Employee around water cooler stock: Spend some casual time around the water cooler, strike up a personal conversation. Photo iStock.com/Wavebreakmedia

Working with the new boss at your operation

April 15, 2019 By

When a longtime employee at a family-owned business is promoted to a management position, it can be a challenge for other employees who now have a new boss.

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American Cylinder Exchange holds 11 locations with nearly 120 employees in 13 states. Photo courtesy of AXC

LPG Spotlight: American Cylinder Exchange

April 9, 2019 By

A culture focused on customer service and people drives growth for multi-state cylinder exchange operation.

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Murray was instrumental in the development of NPGA’s Vision 2014 strategic initiative. Photo courtesy of NPGA.

LP Gas Hall of Fame profile: Ray Murray III

April 8, 2019 By

A propane industry veteran is grounded in service and family and now finds a place in the LP Gas Hall of Fame class of 2019.

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Despite their importance, CSRs may, in some cases, be underappreciated and undertrained. Photo: iStock.com/Liderina

Call metrics matter to your propane operation

April 5, 2019 By

Propane retailers can improve their customer service operations by investing in voice over Internet protocol (VOIP) phones.

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tax money. Photo: iStock.com/alexsl

The balance sheet versus the cash flow statement

April 4, 2019 By

Propane Resources’ Jeff Thompson tackles which financial record is most important to propane retailers and their business operations.

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